Comments

  • 1-8 of 8
  • Esteban Olivas

    I was trying to configure an automatic routing plan. Currently, I have configured the "Run Routing" section manually, and It works but then I changed the option to "Once a day" and the routing doesn't start, I don't know if something is missing in the routing plan or I have some mistakes in the configuration.

    I'll attach some pictures of my Routing plan

  • Esteban Olivas

    Yes, the link with the changes since the 18D version was really helpful.

     thank you both!

  • Esteban Olivas

    Hi Anil

    This is my current configuration.

  • Esteban Olivas

    Hi!

    Thanks for your help, however.. I made some changes in the workzones and workskills configuration, and now I have a defined workzone and also a bunch of workskills, but when I execute a routing plan, the report says the workzone is not defined. 

  • Esteban Olivas

    Hi Zsolt 

    I notice some resources didn't had main resource so I assigned to them and that solve my problem.

     

    thanks!

  • Esteban Olivas

    Hi Zsolt 

    I notice some resources didn't had main resource so I assigned to them and that solve my problem.

     

    thanks!

  • Esteban Olivas

    Hi Zsolt 

    Just in the Mobility app in a smartphone, I've tried on different smartphones and activaded all the permissions on the phones but still the same failure.

  • Esteban Olivas

    Hello, thanx for the answer.

    Actually i modify some code and fix the problem. I only need to put the fields in alphabetical order; this code works perfectly.

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:v1="urn:messages.ws.rightnow.com/v1_2" xmlns:v11="urn:base.ws.rightnow.com/v1_2">
        <soapenv:Header>
            <wsse:Security soapenv:mustUnderstand="1" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
            <wsse:UsernameToken wsu:Id="UsernameToken-6C8FAEF569DE26683B14133254581682">
                <wsse:Username></wsse:Username>
                <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText"></wsse:Password>
            </wsse:UsernameToken>
            </wsse:Security>
            <v1:ClientInfoHeader>
                <v1:AppID>Insert Opportunity</v1:AppID>
            </v1:ClientInfoHeader>
        </soapenv:Header>
        <soapenv:Body>
            <v1:Create>
            <v1:RNObjects xmlns:v11="urn:objects.ws.rightnow.com/v1_2" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="v11:Opportunity">
                <v11:AssignedToAccount xmlns:ns1="urn:objects.ws.rightnow.com/v1_2">
                    <ID xmlns="urn:base.ws.rightnow.com/v1_2" id="14"/>
                </v11:AssignedToAccount>
                <v11:CustomFields xmlns:ns2="urn:generic.ws.rightnow.com/v1_2" xsi:type="ns2:GenericObject">
                    <ns2:ObjectType>
                        <ns2:TypeName>OpportunityCustomFields</ns2:TypeName>
                    </ns2:ObjectType>
                    <ns2:GenericFields dataType="OBJECT" name="c">
                        <ns2:DataValue>
                            <ns2:ObjectValue xsi:type="ns2:GenericObject">
                                <ns2:ObjectType>
                                    <ns2:TypeName>OpportunityCustomFieldsc</ns2:TypeName>
                                </ns2:ObjectType>
                                <ns2:GenericFields dataType="STRING" name="tmk_rfc">        <!-- RFC de Oportunidad -->
                                  <ns2:DataValue>
                                    <ns2:StringValue>OIG890414NC7</ns2:StringValue>
                                  </ns2:DataValue>
                                </ns2:GenericFields>
                            </ns2:ObjectValue>
                        </ns2:DataValue>
                    </ns2:GenericFields>
                </v11:CustomFields>
                <v11:Name>Prueba</v11:Name>
                <v11:Organization xmlns:ns1="urn:objects.ws.rightnow.com/v1_2">
                    <ID xmlns="urn:base.ws.rightnow.com/v1_2" id="21"/>
                    <!--<Name xmlns="urn:base.ws.rightnow.com/v1_2" ></Name>-->            <!-- Tambien funciona si se ingresa por nombre -->
                </v11:Organization>
                <v11:PrimaryContact xmlns:ns1="urn:objects.ws.rightnow.com/v1_2">
                    <ns1:Contact>
                        <ID xmlns="urn:base.ws.rightnow.com/v1_2" id="889"/>
                        <!--<Name xmlns="urn:base.ws.rightnow.com/v1_2" ></Name>-->        <!-- Tambien funciona si se ingresa por nombre -->
                    </ns1:Contact>
                </v11:PrimaryContact>
                <v11:StatusWithType xmlns:ns1="urn:objects.ws.rightnow.com/v1_2">
                    <ns1:Status>       
                       <ID xmlns="urn:base.ws.rightnow.com/v1" id='12' />
                    </ns1:Status>
                </v11:StatusWithType>
            </v1:RNObjects>
            <v1:ProcessingOptions>
                <v1:SuppressExternalEvents>false</v1:SuppressExternalEvents>
                <v1:SuppressRules>false</v1:SuppressRules>
            </v1:ProcessingOptions>
            </v1:Create>
        </soapenv:Body>
    </soapenv:Envelope>