Posts

  • keerthi P
    Relationship Help2
    Topic posted August 29, 2017 by keerthi PSilver Medal: 2,000+ Points in B2C Service > Agent Desktop public
    Title:
    Relationship Help
    Content:

    Hi All,

    We have a requirement. We need address details like Bill to , Ship to and Installed at. These address should be associated under organization. and these addresses should have a lookup field in Incident work space. i,e when a customer is associated in incident , these address lookup fields should be auto populated based on the Organization and they should have the ability to search for another address and change using lookup field and that address should be associated to incident(this should not effect the original organization data) also there is an option called both. if they select both, the bill to and ship to address should be same as installed at address and auto populated.

    Now i created an Address custom object with menu field of values Bill to, Ship to, Installed at and Both. but to show these as lookup fields in incident i was not able to find a way. can some one help!!!!

     

     

     

  • keerthi P
    Receiving error while trying to deploy custom objectsAnswered2
    Topic posted August 11, 2017 by keerthi PSilver Medal: 2,000+ Points in B2C Service > Agent Desktop public
    Title:
    Receiving error while trying to deploy custom objects
    Content:

     

    I am trying to deploy a custom object and receiving an error . i found the solution but can some one explains what does this mean? my Cutoff time for upgrade for today is showing as 9 days. but still i am receiving the same error. Here is the link to solution

    https://cx.rightnow.com/app/answers/detail/a_id/4649

    Any help is highly appreciated.

    Version:
    Feb 2017