Posts

  • keerthi P
    OFSC system's timeout periodAnswered3
    Topic posted December 21, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    OFSC system's timeout period
    Content:

    Hi,

    I need to know the OFSC system's Timeout period. Can anyone help me out how to check it

    or from where I can get info about it.

    Thanks

  • keerthi P
    How to differentiate between segments of Multi-day Activity2
    Topic posted December 12, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    How to differentiate between segments of Multi-day Activity
    Content:

    Hi ,

    While creating multi-day activity, the activity is divided into multiple segments depending on the duration of task & Technician schedule..

    We have a business requirement where we are sending out notification on task assignment , doing so we are getting multiple emails depending upon the number of segments created.

    Is there any way out to differentiate between these segments like first segment ,second segment etc ? or any flag..

    Kindly ,advice on the same if anyone has faced the issue.

    Regards

  • keerthi P
    Warning: The editor is not in a valid state2
    Topic posted November 30, 2017 by keerthi PSilver Medal: 2,000+ Points in B2C Service > Agent Desktop public
    Title:
    Warning: The editor is not in a valid state
    Content:

    When we created an SR, and trying to change the contact by clicking on the Contact Lookup, i am getting an Warning "Warning: The editor is not in a valid state. Tried to find out the issue for some SR's this is not happening. Can any one suggest what the issue would be please

    Image:
  • keerthi P
    Custom filter search in OFSC2
    Topic posted November 2, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    Custom filter search in OFSC
    Content:

    Hi,

    We created a custom status field with list of statuses. We added this in business rules in searchable activity fields. However, when we use this filter to search without time restriction, even though we have data for particular status.  We are able to use search with a custom text property but not with enum.

    Is there any procedure to follow to search custom enum properties?

    Version:
    OFSC 17.2
  • keerthi P
    Unable to delete pending tasks in OFSC2
    Topic posted November 1, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    Unable to delete pending tasks in OFSC
    Content:

    Hi,

    We are now dealing with multi day tasks, which can have more than 1 segment. I observed that when i delete pending activities, OFSC deletes it from that particular date and re-creates another segment in the following day.

    Is there a specific procedure we have to follow to delete multi day activities? Please suggest.

    Thank you

     

    Version:
    OFSC 17.2
  • keerthi P
    Handling multi day task status from external systems1
    Topic posted November 1, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    Handling multi day task status from external systems
    Content:

    Hi,

    We integrated OFSC with external mobile application. We are using Multi day tasks in OFSC and especially facing problems in handling the status updates from Mobile to OFSC.  Our client wants to use Mobile in offline mode and when updates reaches OFSC later than the expected date then we are facing issues while updating OFSC.

    1. Suppose, start date is today, but engineer is in offline mode. Engineer came online tomorrow and then mobile triggered start activity API for that activity, OFSC says, action not allowed on past date. 

    2. Same case while receiving the activity complete scenario.

    Please suggest.

    Thank You

    Version:
    OFSC 17.2
  • keerthi P
    How to fetch the Activity details using SOAP API1
    Topic posted October 27, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    How to fetch the Activity details using SOAP API
    Content:

    Hi Team,

     

    I'm trying to get all the activity ID's based start time and status=accepted using SOAP API. 

    So for this scenario I have taken outbound wsdl of TOA but I am facing challenge from SOAP UI.

    Here is the URL:   https://api.etadirect.com/soap/outbound/?wsdl

    Error details:         Error loading [https://api.etadirect.com/soap/outbound/?wsdl]: java.lang.Exception: Failed to load url; https://api.etadirect.com/soap/outbound/?wsdl, 0      

    Similarly when I test this URL from browser I’m getting all the methods but issue with SOAP UI.

     

  • keerthi P
    How do I schedule the OFSC Activity ID with particular...
    Topic posted October 27, 2017 by keerthi PSilver Medal: 2,000+ Points in B2C Service > Integrations and APIs for Service public
    Title:
    How do I schedule the OFSC Activity ID with particular parameters using ICS.
    Content:

    Hi All,

     

    I required a help in ICS.

    How do I schedule the Field service Activity ID with using date parameters in oracle ICS.

    Regards,

    shiva

  • keerthi P
    How to update Start & End time of an Internal activity in...9
    Topic posted October 24, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    How to update Start & End time of an Internal activity in OFSC
    Content:

    Hi All,

    We have a business requirement in which we need to update Start & End time of an Internal Activity in OFSC.

    We are aware that one can achieve this through Time-Slot but what a Time-Slot provides is a range, not an exact value.

    Please suggest if anyone has an idea to update mentioned field with a specific value.

    Thanks & Regards

    Version:
    OFSC 17.2
  • keerthi P
    How to enable SSO in OFSC1
    Topic posted October 18, 2017 by keerthi PSilver Medal: 2,000+ Points in Field Service Forum > Field Service public
    Title:
    How to enable SSO in OFSC
    Content:

    Hi,

    Has anybody implemented SSO in OFSC? If so, can you please share any related documentation?

     

    Thank You

    Version:
    OFSC 17.2