Posts

  • Mohana Gopal Selvam
    404: Page Not Found6
    Topic posted October 2, 2018 by Mohana Gopal SelvamSilver Crown: 22,500+ Points in B2C Service > Integrations and APIs for Service public
    Title:
    404: Page Not Found
    Summary:
    404: Page Not Found
    Content:

    Hi Forum Admins,

    I received '404: Page Not Found' error when I click the Search results in the forum. Everything migrated successfully from cx.rightnow.com?

    Sample Links: 

    https://cloudcustomerconnect.oracle.com/posts/1da53da001

    https://cloudcustomerconnect.oracle.com/posts/381613930e

    Thanks,

    Mohan

     

     

  • Mohana Gopal Selvam
    Access Failure IssueAnswered5
    Topic posted November 29, 2016 by Mohana Gopal SelvamSilver Crown: 22,500+ Points in B2C Service > Policy Automation for B2C Service public
    Title:
    Access Failure Issue
    Content:

    Hi Gurus,

    I have created sample OPA project using Oracle policy modeling. I can able to connect the hub using the credentials. But when I tried to deploy my project, I got the attached error. But this user like admin, he has all the access. Please let me know, if I miss anything.

    Thanks,

    Mohan

    Image:
  • Mohana Gopal Selvam
    Access report variable in asp.net code2
    Topic posted July 1, 2016 by Mohana Gopal SelvamSilver Crown: 22,500+ Points in B2C Service > Reporting and Analytics for Service public
    Title:
    Access report variable in asp.net code
    Content:

    Hi,

    I have created the variable in report and I want to access the variable through .net code and assign the value . I have tried through below filter code but it is not working. kindly help on this.

          

     

    Version:
    service cloud May 2016
    Code Snippet:
  • Mohana Gopal Selvam
    Activation Failed - No Error CodeAnswered13
    Topic posted September 10, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Orchestration in Integration > Integration public
    Title:
    Activation Failed - No Error Code
    Content:

    Hi,

    I have tried to activate my integration, it says activation in progress. But in my integration it shows error with following message

    Deployment of artifact type osb, [/osb/AD_GET_STATUS_01.00.0000/oracleinternalicsAD_GET_STATUS_01.jar] failed. .

    What would be the root cause?

    Integration Type: Basic Routing

    Connector: Rest & Soap(Target)

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Activity Priority SetupAnswered2
    Topic posted November 19, 2017 by Mohana Gopal SelvamSilver Crown: 22,500+ Points in Field Service Forum > Field Service public
    Title:
    Activity Priority Setup
    Content:

    Hi Gurus,

    In our application, I can see only two properties under Activity Priority value in Business Rule setup. How can I add more values there?

    Thanks,

    Mohan

     

     

    Document:
  • Mohana Gopal Selvam
    Activity time log1
    Topic posted March 26, 2018 by Mohana Gopal SelvamSilver Crown: 22,500+ Points in Field Service Forum > Field Service public
    Title:
    Activity time log
    Content:

    Hi,

    Can we monitor the time of each activity steps. For example the activity may have various step like cleaning, Feasibility check and then installing. If these are kept as check box can we have a log on the timing of each activity which is done.

    Thanks,

    Madhu

  • Mohana Gopal Selvam
    Advanced routing - Incident assignmentAnswered6
    Topic posted July 22, 2016 by Mohana Gopal SelvamSilver Crown: 22,500+ Points in B2C Service > Agent Desktop public
    Title:
    Advanced routing - Incident assignment
    Content:

    Hi Gurus,

    Can we use Advanced routing for Incident? Advanced routing topic is available under chat section. Please clarify.

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Agent Desktop -To change the standard Menu label nameAnswered10
    Topic posted November 19, 2014 by Mohana Gopal SelvamSilver Crown: 22,500+ Points in B2C Service > Agent Desktop public
    Title:
    Agent Desktop -To change the standard Menu label name
    Content:

    Hi All,

    I want to change the standard object Menu label name for the contact .

    For eg : Phone number is the field available in the contact.In the field we can able to see many types of phone number such as office phone,mobile phone,fax phone etc.I would like to change the office phone as some other name like Emergency number.Is it possible to change the label name for the standard menu label name.Please find the attached image.

    Kindly suggest.

     

    Thanks,

    M.Muthulakshmi

    Image:
  • Mohana Gopal Selvam
    Anonymous LoginAnswered35.0
    Topic posted May 28, 2019 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Configuration, Security in B2B Service > Digital Customer Service public
    Title:
    Anonymous Login
    Content:

    Hi,

    Can we able to create a page in DCS / VBCS who can access it without login?

    For Ex: Sign Up page

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Answer APIAnswered35.0
    Topic posted September 17, 2018 by Mohana Gopal SelvamSilver Crown: 22,500+ Points, tagged Knowledge Foundation in B2C Service > Knowledge Management public
    Title:
    Answer API
    Summary:
    How to use Answer API for Search the KB from external system
    Content:

    Hi Gurus,

    We are trying to implement the OSvC KB in our corporate portal. (Note: We don't have license for Advanced KB). Is it possible? I have checked the Rest API doc where I can find the Create, Delete, Query Answers using Id and ROQL. 

    Provide your thoughts.

    Thanks,

    Mohan

    Version:
    18B