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Posts
Topic posted March 12, 2018 by Mohana Gopal Selvam
, tagged Dashboard / Reporting in Field Service Forum > Field Service publicTitle:Custom Dashboard and ReportsContent:Hi Team,
Can we customize reports and dashboard? If yes can anyone help in the step of custom Dashboard/Report.
Thanks,
Madhu
Version:18A- Title:Restrict Products for internal users in CPContent:
Hi Gurus,
We want to show some additional products in Ask a question page, when the contact has specific SLA or contact type or Custom field) Is there any OOB function to achieve this without extending the widget?
Use Case:
Company employees needs to select the additional products and categories for capturing their internal issues like Network issue, Laptop Issue. Its not necessary to show this products to the end customer.
Thanks,
Mohan
Version:Feb 17 - Topic posted December 11, 2016 by Mohana Gopal Selvam in B2C Service > General Functional Discussions for Service publicTitle:Change the look and feel of Label and text fieldContent:
Hi Gurus,
Can we change the look and feel of Label and text field as up side down instead of left and right. Please refer the screenshot.
Thanks,
Mohan
Edited by Dantte Beal to change subject for clarity
Image:
- Title:Send Survey answers to CustomerContent:
Hi Gurus,
Can we send a survey results to Customer when they complete it?
User Requirement: Client want to send a answers to end users when they complete the survey via Email / Proxy.
Thanks,
Mohan
- Topic posted June 9, 2016 by Mohana Gopal Selvam in B2C Service > General Functional Discussions for Service publicTitle:Phone MaskContent:
Hi Gurus,
If we set the mask for particular country, it will reflect to all phone types. How can we set the different phone mask for Mobile, Home, Fax and office?
Thanks,
Mohan
- Topic posted March 15, 2016 by Mohana Gopal Selvam in B2C Service > Reporting and Analytics for Service publicTitle:Notification ScreenContent:
Hi Gurus,
Can we customize the Notification report?
Thanks,
Mohan
- Topic posted December 14, 2015 by Mohana Gopal Selvam in B2C Service > Integrations and APIs for Service publicTitle:How to invoke webservice using CPMContent:
Hi Gurus,
We have to invoke the webservice when the contact record is created/updated. Create/update may be happened via CP, External System or Agent Desktop.
Is anyone invoking the webservice using CPM. Please share any sample code?
Thanks,
Mohan
- Topic posted November 30, 2015 by Mohana Gopal Selvam in B2C Service > Integrations and APIs for Service publicTitle:How to get the custom Yes/No field value using CPHPContent:
Hi Gurus,
We have created the custom Yes/No field in Incident object. We have to fetch the value in CPM. I have tried the following codes. But it returns null value for all variables. Please let me know the correct code.
$sendsms = $incident->CustomFields->c->send_sms;
$sendsmslookupname = $incident->CustomFields->c->send_sms->LookupName;
$sendsmsvalue = $incident->CustomFields->c->send_sms->Value;
$sendsmslookuname = $incident->CustomFields->c->send_sms->Name;
print($sendsms);
print($sendsmslookupname);
print($sendsmslookvalue);
print($sendsmsname);Thanks,
Mohan
- Topic posted April 7, 2015 by Mohana Gopal Selvam in B2C Service > Reporting and Analytics for Service publicTitle:Distinct ReportContent:
Hi Gurus,
We have used two tables (Parent and Child table) for creating a report. Some cases we get same record repeats in the report. How to avoid the duplicate records in the report?
Thanks,
Mohan
- Title:OIC - VBCS API Best approachContent:
Hi,
We have developed some APIs in ICS which we need to consume in VBCS (Visual Builder). What is the best approach to use the ICS api in VBCS?
Currently we have created service connection using ICS API and using it.
Thanks,
Mohan