Posts

  • Mohana Gopal Selvam
    Network Error25.0
    Topic posted August 18, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged Configuration in B2B Service > Digital Customer Service public
    Title:
    Network Error
    Content:

    Hi,

    I have tried to create one Service Connection (Rest API - without credentials) in DCS. I have configured the connection and set the static url parameters. But when I tried to test my connection I got the network error.  

    API URL: https://xx.xx.xx.xx/apps/PortalBalance?cust_account_id=14984

    {
        "type": "HTTP://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.1",
        "title": "Network Error",
        "detail": "Please check the JavaScript console to see more details."
    }

    Can we not create the API which has 'No authentication'? Anyone facing this kind of issue before?

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Network Error75.0
    Topic posted August 18, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged REST in Application Development > Visual Builder public
    Title:
    Network Error
    Content:

    Hi,

    I have tried to create one Service Connection (Rest API - without credentials) in Digital Customer Service (DCS). I have configured the connection and set the static url parameters. But when I tried to test my connection I got the network error.  

    API URL: https://xx.xx.xx.xx/apps/PortalBalance?cust_account_id=14984

    {
        "type": "HTTP://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.1",
        "title": "Network Error",
        "detail": "Please check the JavaScript console to see more details."
    }

    Can we not create the API which has 'No authentication'? Anyone facing this kind of issue before?

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Agent Desktop -To change the standard Menu label nameAnswered10
    Topic posted November 19, 2014 by Mohana Gopal SelvamBronze Crown: 15,000+ Points in B2C Service > Agent Desktop public
    Title:
    Agent Desktop -To change the standard Menu label name
    Content:

    Hi All,

    I want to change the standard object Menu label name for the contact .

    For eg : Phone number is the field available in the contact.In the field we can able to see many types of phone number such as office phone,mobile phone,fax phone etc.I would like to change the office phone as some other name like Emergency number.Is it possible to change the label name for the standard menu label name.Please find the attached image.

    Kindly suggest.

     

    Thanks,

    M.Muthulakshmi

    Image:
  • Mohana Gopal Selvam
    DBCS - Connection12
    Topic posted July 31, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged Adapters, Connection, Database in Integration > Integration public
    Title:
    DBCS - Connection
    Content:

    Hi,

    We have tried to connect the Oracle Database Cloud Service using 'Oracle Database' adapter. But it is error out. How to create connection for DBCS.

    Thanks,

    Mohan

    Image:
  • Mohana Gopal Selvam
    How to pass one connection response to another connection...Answered105.0
    Topic posted August 6, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged Connection in Integration > Integration public
    Title:
    How to pass one connection response to another connection request
    Content:

    Hi,

    Use Case:

    When we click one button in VBCS, read the data from DBCS and push to external application.

    I have created two connections.

    1. Rest Connection - Pass the Id get the response from DBCS

    2. External Connection - Pass the request

    I have created one Orchestration. How to pass the Rest API response as external connection request. 

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Identify current version of OICAnswered2
    Topic posted August 5, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points in Integration > Integration public
    Title:
    Identify current version of OIC
    Content:

    Hi,

    Where we can see the current version of our OIC application in the UI?

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Integration Apporach55.0
    Topic posted July 31, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged Database, REST in Integration > Integration public
    Title:
    Integration Apporach
    Content:

    Hi,

    Our customer have DB Cloud, OIC (Oracle Integration Cloud), JCS (Java Cloud Service) and Fusion Cloud (SaaS). We have tried to integrate the third party system from our CRM fusion application. We have built some pages using DCS - VBCS (Digital Customer Service - Visual Builder Cloud Service), based on some event in the screen the data from DB cloud needs to push to third party system. (Data resides in multiple tables. We have to build some complex joins) 

    We have identified two approach.

    1. Create custom java program in JCS, it will fetch the data from DBCS and form the request which is requested by third party system and call the third party API. This custom program deployed as Rest API. We will invoke this API from our VBCS screen.

    2. Create API using ORDS (DBCS). Create connections of ORDS API & third party API. Create one integration to integrate ORDS API & third part API in OIC. We will invoke OIC API from our VBCS screen.

    Let me know which one is best approach. 

    Thanks,

    Mohan

  • Mohana Gopal Selvam
    Resource Owner OAuth2.0 - Bearer Token ConfigurationAnswered195.0
    Topic posted July 29, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged REST in Application Development > Visual Builder public
    Title:
    Resource Owner OAuth2.0 - Bearer Token Configuration
    Content:

    Hi,

    We have Token API which doesnt have Client Id & Client Secret, it has only user name & password. I tried to create connection using 'Resource Owner OAuth2.0' authorization, but got the below error when I test my API. Please find the configuration screenshot. 

    {
        "type": "HTTP://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html#sec10.4.1",
        "status": 400,
        "title": "Bad Request",
        "detail": "{\"type\":\"abcs://proxy_problem/oauth/client\",\"title\":\"Missing OAuth Value\",\"detail\":\"Missing client_id and client_secret for third party server\",\"status\":400}"
    }

    How to achieve this in VBCS. Please note I am using OIC - VBCS.

    Thanks,

    Mohan

    Image:
  • Mohana Gopal Selvam
    My Photo - Preference75.0
    Topic posted April 9, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged Configuration in Sales > Sales public
    Title:
    My Photo - Preference
    Content:

    Hi,

    My Photo option is not available in General Preferences. Do we need to enable any Tasks?

    Can Admin upload the Agents photo or only individual can upload their photo?

    Thanks,

    Mohan

    Version:
    19A
  • Mohana Gopal Selvam
    Rest API - Authentication Bearer TokenAnswered65.0
    Topic posted July 17, 2019 by Mohana Gopal SelvamBronze Crown: 15,000+ Points, tagged Integration in Sales > Sales public
    Title:
    Rest API - Authentication Bearer Token
    Content:

    Hi,

    We have tried to implement SMS notification using Rest API. The vendor provided two methods GetToken & SendSMS.

    GetToken - We have to pass the user name & password as arguments in Body (x-www-form-urlencoded) and we will get the token

    SendSMS - We have to use Bearer Token as authentication type using the GetToken response.

    Is it possible in OEC?

    Thanks,

    Mohan