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  • Jonathan Pelentier
    Automated activity generation - OFSC4100%
    Topic posted January 4, 2018 by Jonathan PelentierGreen Ribbon: 100+ Points in Field Service Forum > Field Service public
    Title:
    Automated activity generation - OFSC
    Content:

    Gurus

    Is it possible within the OFSC, I create activities automatically without the need for integration? With a message scenario setting?

    Customer demand: The customer would like the OFSC to create a customer activity by itself.

    Scenario 1: The technician is in the field performing an activity of the client entity type, and during the execution realized that he has another service to perform in that same client, and would like the activity to be generated by the technician himself.

    Scenario 2: Generating Orders Automatically, would be the same action of creating the activities manually but automatically.

    Thank you

    Version:
    16.8
  • Jonathan Pelentier
    Inventory required1
    Topic last edited September 16, 2018 by Erica (Leep) AndersonBlack Diamond: 60,000+ Points, tagged Inventory / Parts in Field Service Forum > Field Service public
    Title:
    Inventory required
    Content:

    Masters,

    I would like an help for a requirement.

    In creating an activity through the inbound, it is possible to put the inventories required to carry out the activities, but how do I make sure the recruiter has this material?

    Scenario 1: To create an activity directly for the technician it is mandatory that the resource has the materials to perform the same. If the feature does not have the material can not be created.

    Scenario 2: To create an activity in the basket, the scheduler can only route to the technician who has the material to perform the activity.

     

    Thank you

    Version:
    17.2
  • Jonathan Pelentier
    Creating Non-Scheduled Activities - API3100%
    Topic posted January 3, 2018 by Jonathan PelentierGreen Ribbon: 100+ Points in Field Service Forum > Field Service public
    Title:
    Creating Non-Scheduled Activities - API
    Content:

    Good Morning,

    I would like to know how to create unordered and unordered activities through the inbound API.

    I know you need to set up the activities to be unscheduled and unordered.

    Thank you

    Version:
    16.8