Posts

  • Dilip Jayachandra
    REST API3
    Topic posted August 1, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    REST API
    Content:

    Hi All,

    While integrating Oracle Service Cloud and Oracle field service via REST API, how does the service cloud know when an activity is completed in field service?

    I know we have REST API for Activity Complete but how does this work when an activity is completed form OFSC and it automatically triggers to update in OSVC? As there wont be live trigger from OFSC to OSVC, can anyone explain how this can be done.

     

    Thanks,

    Madhu

  • Dilip Jayachandra
    Working on activity6
    Topic posted August 1, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Working on activity
    Content:

    Hi All,

    When activities are assigned from OFSC manage is it possible for the technician work on the activities as per he wishes? Like working on the last activity to him at first.

    Thanks,

    Madhu

  • Dilip Jayachandra
    Pass value in real time1
    Topic posted July 26, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Pass value in real time
    Content:

    Hi All,

    There is a requirement where a value should be passed in real time to OSvC, this will be passed only when a submit button is clicked. We have passed in real time by adding the field in the edit/view activity -> action TAB. 

    This is not there in the start or end activity page, is there any option to pass the value in real time to OSvC?

    Thanks in Advance,

    Madhu

  • Dilip Jayachandra
    Scheduled Work2
    Topic posted July 16, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Scheduled Work
    Content:

    Hi All,

    Can we create a scheduled maintenance within field service, where every two days in a week it should be assigned to technicians.

    Thanks,

    Dilip

  • Dilip Jayachandra
    Integration with other application3
    Topic posted July 12, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Integration with other application
    Content:
    Hi all, What are the possibilities to integrated with other cloud application. Say oracle EAM and ofsc without oracle service cloud.
  • Dilip Jayachandra
    Capture date and time of the field update2
    Topic posted July 11, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Capture date and time of the field update
    Content:

    Hi All,

    Is there any option where OFS core be able to know the last update date and time of the field in OFS mobility.

    Scenario:

    Property field to be entered by the technician everytime there is a change in voltage drop, these values have to be sent to core manage. Say the technician has seen thrice voltage drop then in core manage the admin has to see the field value with value of three voltage drop and the date and time the field is updated.

    Thanks,

    Madhu

  • Dilip Jayachandra
    Activity Ordering3
    Topic posted July 11, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Activity Ordering
    Content:

    Hi All,

    Is there any possibility where the first activity created for the day(from oracle service cloud) is taken first taken by the technician rather than taking the last activity in the first. Can this be acheived without the field POSITION IN ROUTE in OSvC?

     

    Thanks,

    Madhu

  • Dilip Jayachandra
    Assigning a single activity to multiple resources1
    Topic posted April 20, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Assigning a single activity to multiple resources
    Content:

    Hello Gurus,

    I had a query. I am trying to achieve a functionality where, an activity gets assigned, it should get assigned to all 7 resources who are part of a group. Can anyone elucidate on the same?

    Regards,

    Navin

    Version:
    Oracle Field Service cloud
  • Dilip Jayachandra
    OFSC To OSvC integration using REST API6
    Topic posted April 3, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    OFSC To OSvC integration using REST API
    Content:

    Hello Gurus,

    As per the below document, I am following the steps in the document and have installed cURL. 

    https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/toc.htm

    Now I am trying to authenticate using cURL but I am not sure on how to proceed. Could anyone kindly advise. My requirement is I would like to set up an integration between OFSC and OSvC and I am not using any middleware.

    Regards,

    Navin

    Version:
    Oracle Field Service cloud
  • Dilip Jayachandra
    Outbound SMS notifications to technicians3
    Topic posted March 7, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Outbound SMS notifications to technicians
    Content:

    Hello friends,

    We are currently trying to achieve the below mentioned functionality.

    Whenever an activity is assigned from a bucket to a technician, an SMS should be sent automatically to the technician. Can this be achieved using Oracle Field Service cloud.

    Currently as per our process when an SR is created in service cloud, using Integration Cloud Service, an activity is created in the bucket in Field service cloud.

    Kindly advise.

    Regards,

    Navin

    Version:
    Oracle Field Service cloud