Posts

  • Dilip Jayachandra
    Assigning a single activity to multiple resources1
    Topic posted April 20, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Assigning a single activity to multiple resources
    Content:

    Hello Gurus,

    I had a query. I am trying to achieve a functionality where, an activity gets assigned, it should get assigned to all 7 resources who are part of a group. Can anyone elucidate on the same?

    Regards,

    Navin

    Version:
    Oracle Field Service cloud
  • Dilip Jayachandra
    Handling future appointments in OFSC1
    Topic posted January 23, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Handling future appointments in OFSC
    Content:

    Hello everyone,

    Can anyone tell me if we can capture future available dates in OFSC for handling activity assignments?  (i.e.) for example I have activities assigned to technicians for the next 15 days based on customer requests. Now I would like to get a list of available dates which I can share to a new customer as an available slot? Can I get it in a calendar format?

    Thank you

    Version:
    Oracle Field Service cloud 2017 version
  • Dilip Jayachandra
    Unable to do Sequence routing in the new release1
    Topic posted December 14, 2017 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Unable to do Sequence routing in the new release
    Content:

    Hi All,

    While doing the Sequential routing, I created the routing plan say X.I assigned this routing plan to the bucket. Next created another routing plan y. This was also assigned to the bucket.When trying to put the routing plan Y in the sequential routing plan, I was not able to select the predecessor as X.

    The same I have tried in one of the demo instances where I found there was a routing option available in the configuration. In this release it's not available and how to proceed with the sequential routing for the above scenario.

    Kindly help me on this.

    Thanks,

    Usha

  • Dilip Jayachandra
    Sharing a activity
    Topic posted August 10, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Sharing a activity
    Content:

    Hi Gurus,

    How can we share a activity, where when a single activity is routed it should get assigned to the technicians and a truck/crane.

    In group a activity I could see it is assigned to all the team members in the group, is there anything where we can specify this activity should be assigned to 2 members and a crane.

    Thanks,

    Madhu

  • Dilip Jayachandra
    Business Intelligence
    Topic posted August 9, 2018 by Dilip JayachandraBronze Medal: 1,250+ Points in Field Service Forum > Field Service public
    Title:
    Business Intelligence
    Content:

    Hi Gurus,

    How do we access Oracle business intelligence in OFSC for reports and dashboard purpose?

    Thanks,

    Madhu