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Comments
- posted November 1, 2018 in B2C Service > Reporting and Analytics for Service
- Permalink
Thanks Sebastiaan for the inputs. It's unfortunate that we aren't to do achieve it.
I'll head over to the idea lab and upvote it.
- posted October 25, 2018 in B2C Service > Customer Portal
- Permalink
But wouldn't that always result in an "existing contact" since by the time the post_incident_create hook code is run, a contact was created and assigned to the Incident already?
- posted October 11, 2018 in B2C Service > Customer Portal
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Thanks Allan for confirming this. Out of curiosity, would you know how to find a temporary solution for this?
- posted October 11, 2018 in B2C Service > Customer Portal
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Not sure how I would check that but AD (File->Help->About) reports it as 18C whereas CP Administration section (Framework->Framework versions) lists it as August 2017.
In any case, thanks for your inputs. We have kind of put it on the back burner for the moment. But I'll try the SOAP call for sake of information.
- posted October 10, 2018 in B2C Service > Customer Portal
- Permalink
So I tested with a couple of different values for the DoB.
- 23/10/1965
- 23/10/1984
When I was using ROQL in the Connect object explorer, the value of (1) was coming back as 1965-10-23 whereas in case of (2) the value was 1984-10-22. This makes me believe that when the year is greater than or equal to 1970, the value is being offset by 1 day.
The interesting thing is that when viewed in the workspace in AD, the values are coming back as expected in both cases.
- posted October 10, 2018 in B2C Service > Customer Portal
- Permalink
I think I know when it's behaving the way it is - not the cause though. Will post my findings as a new comment.
- posted October 10, 2018 in B2C Service > Customer Portal
- Permalink
- CP framework version is 3.7
- It's "Date"
- Will need to logMessage it and get back with the value
- Was verifying it by looking it up in the Connect Object Explorer via ROQL
- posted October 5, 2018 in B2C Service > Customer Portal
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False alarm! It was a "post_incident_create" hook that was the culprit. The hook was trying to update contact details but was getting empty hook data and hence the error.
- posted September 28, 2018 in B2C Service > Customer Portal
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Thanks Mann. Let me try this out and see how it goes.
- posted September 26, 2018 in B2C Service > Customer Portal
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Hi Nigel,
It could be possible that one or more widgets in the "chat_landing.php" page is outdated and hence there is a mismatch with the widget's attribute values. You can verify this by making a list of all widgets being used on the page and going through the widget documentation of each in the CP administration section.
- posted September 25, 2018 in B2C Service > Customer Portal
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How long does it take to resolve on itself? It's been 4 days now since the problem reared its ugly head.
- posted September 24, 2018 in B2C Service > Customer Portal
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To add to what Luuk posted, all you need to do is add a new attribute to the chat/ChatLaunchButton widget.
This will open up the chat window in a separate window and you will be free to navigate between pages on the portal.
- posted September 24, 2018 in B2C Service > Customer Portal
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That sounds exciting. Will look forward to it.
- posted September 19, 2018 in B2C Service > Agent Desktop
- Permalink
Aha! I had to hit "Deploy" after removing them.
- posted September 18, 2018 in B2C Service > Customer Portal
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Hi JJ,
Not sure about "getting the related IDs", but have you tried
$products = RNCPHP\ConnectAPI::getNamedValues("RightNow\\Connect\\v1_3\\Incident.Product"); foreach($products as $product) { echo $product->ID.' --- '.$product->LookupName; } $categories = RNCPHP\ConnectAPI::getNamedValues("RightNow\\Connect\\v1_3\\Incident.Category"); foreach($categories as $category) { echo $category->ID.' --- '.$category->LookupName; }You might get the link/relation inside the "$products/$categories" object too. Might wanna check it out by using "print_r" on those.