Comments

  • Chris S

    Hi  Noorshabah,



    can you please provide the snapshots or activity duration details to better understand the scenario that you have mentioned here.



     



    BR.

  • Chris S

    Hi Saurabh,

     

    Following the thread I could understand the problem of work order not found which is returned at the creation of activity in EC. I have faced exactly the same issue in OSvC-OFS integration using the inbuilt accelerator. The points that I took to remove the issue are:

    1) setup the quota for the work zone in OFS that you are passing from the external tool. Please make sure you are setting up the quota exactly for the call that you are making from the middleware. For ex: if you are quering for quota by capacity category then you need to setup the quota accordingly for that in OFS.

    2) assign the work zone to any one of the bucket atleast. This bucket should get populated as the work order area in external tool

    I assume you would have already setup the work zone and the work zone keys before trying this. 
    Also, one major thing tool that can help here would be fiddler. You can then exactly know what parameters are getting passed in the API call and see what is missing.

     

  • Chris S

    Hi Zsolt and Shankar,

    Thanks for your responses. 

    This issue was an irritating one but I have realized that there were few mandatory fields that needs to be added to the add activity/activity details screen. I have added them and I can see it working. 

    Thank you again.

     

  • Chris S

    Hi Sankha,

    As brett mentioned you need to include a 3rd party system which is capable to store the history records.

    What I did for my client was to store the activities for an organisation in OSvC, And then pass the pass activity details like tech name, date, notes, activity type in a field to OFS where I have used XSL transformation to convert it into a table.

    Hence the tech performing the current job, would be able to see all the jobs done in the past for that particular customer. You can include inventory details also.
     

     

  • Chris S

    Hi Madhu,

     

    You can always perform the set property for the Enum field that we have created for the sub-status. So now you would be sending messages in 1 hour interval and using the set property to set the sub status.

    What best approach would be that when you are sending details after every one hour, then you can use the update activity API to pass the sub-activity status to OFS for that activtiy.

    Let me know your thoughts.

     

  • Chris S

    Hi Hardik,

    Thanks for your comment. I did figured out that we need to build a HTML5 page and use API. But the issue here is that we would be loosing the features of OFS App like barcode scanning and any other future releases for app specifically that may come in future.
    So the idea we have is to build an app which uses OFS mobile and OPA mobile in one app so that we can leverage both's app feature. And thats why we need OFS libraries.

    Thanks

  • Chris S

    Hi Madhu,

     

    I believe you require an automated system to send out messages rather than asking from tech about whats the sub status of the job,

    I can think off an idea, but definitely I have never implemented it and I can do that if you have any doubts
    You need to configure the message scenarios to trigger at start activity with delay in it. preferably in every 1 hour. The message will contain the value of sub status that you have to add in enum field in OFS. So this message will be triggered in every one hour, till the activity is not closed.
    I hope this would help. 

    Please try it out and comment if you need any help on this.

    BR

  • Chris S

    Hi Brett,

     

    The alias was added by Oracle via the SR that we raised.

    Thanks

  • Chris S

    Hi All,

     

    Thanks for your inputs. Really Appreciate.
    For us the setting of the SLA start close to the time when we want it on the tech route worked.

     

    Thanks Again

  • Chris S
    Brett Wallace said:

    Chris,

    Please post your results back here, as I'm curious as others I'm sure are what the current stance on this is from Support.

    Cheers,

    Brett

    View original

    Hi Brett,

    At the moment the support team has not entertained the idea of changing the instance name, however they have asked us to set an alias name for the instance which can also be used for the login. Hence we now have two instance names, one the original one and second the alias one.
    In our case alias could work, hence we adopted for that.

    BR

  • Chris S
    Zsolt said:

    Hi Chris,

    I have one option to point to "Try to schedule activities to service window start" - "Enabling this option may lead to: idle time left closer to the service windows ending, increased summary travel time, increased summary work time, increased number of resources that get activities assigned."

    Over that, if the Bucket isn't has much activities then some technicians will left without activity assigned.
    If it's possible then try to schedule the routing for the time when most of the daily activities are already arrived to OFSC.

    Regards,
    Zsolt

    View original

    Hi Zsolt,

    I believe the reason might be what you pointed - Try to schedule activities to service window start. Because currently we have this checked as there was a requirement to move the install activity types to the start of the day. I believe this might be due to that. 
    Do you have any thoughts what could be the possible approach to cover both requirement - 1)moving installs at the start of the day 2) all the techs get activity assigned to them.

    P.S.: we have enough number of activities to assign to the techs (atleast 3-4). Also we have already updated the start-end locations also for the tech.

     

    Thanks

  • Chris S

    Thanks a lot Guys for your valuable comments. I will raise a SR and check about this.

     

  • Chris S

    Hi Estrella.

    I believe there is no way to add a new status in OFS apart from the standard one. However if you want to rename the existing names you can either create a custom field and update the value using the set property in message scenario to be equal to the activity status. Else the other solution is to just rename the existing names of the status in glossary.

     

  • Chris S

    Hi Shankar,

     

    Thanks for your response. I assume you are referring to passing any OFS property in the URL. EX:For https:/abc.custhelp.com/app/answers/detail/Incidentid{XA_INCIDENT_ID}

     

    Similarly, I am looking for a way where I can launch a javascript page where I can embed the code : <a href='javascript:window.open('http://google.com');'>Click me</a>
    Have you worked on something like this where the plugin is launching a javascript page.

     

    Thanks

  • Chris S

    Hi  Zsolt,



    Thanks for your response.



    OFS accepting negative values is a strange thing but then having said that is there a way we can ensure that while installing/deinstalling any inventory the technician never enters the value of the quantity to be installed more than the quantity he already has.

    By adding the validation we can ensure the values never go to negative.



     



    Thanks