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Comments
- posted July 30, 2019 in B2C Service > Reporting and Analytics for Service
- Permalink
I found the problem of why the two tables would not join. I had to recreate the custom object and set the ref_no to integer. When I first created the custom object ref_no did not get created as an integer. Once I recreated the table with ref_no as an integer I was able to produce the report that I needed and export out the data.
Thanks
- posted July 30, 2019 in B2C Service > Reporting and Analytics for Service
- Permalink
Thank you. The Ref_no in the custom object is from the incident. We had a report where we exported out data from the incident table for out side review. We were then given a list of Ref_no back that they needed more info on. So I created a custom object and imported the list of ref_no. I now need to run a new report and export the extra data that is being requested. So I need to join my custom object with the incident table to pull this extra data. If i could write this in SQL it would be a simple SQL statement like select incident.field from incident where incident.ref_no equal myco,ref_no I just need to be able to do this using the report builder in RightNow.
Thanks
- posted January 31, 2019 in B2C Service > System Admin and Configuration
- Permalink
Thanks, I have tried both of these suggestions. They do change the size of screens and text in other screens within RightNow. However there is no change with popup editors like the one used for rules. I was hoping other may have had this same issue with using surface pros and may have found a work around other then using a larger monitor or different computer. I have no issue when I am in the office and have the surface pro docked to my large monitor. Since I do not always work in the office I still need to be able to do my job as the system administrator and my only option is to use my surface pro.
- posted October 3, 2018 in B2C Service > Customer Portal
- Permalink
Vlad Thanks for taking the time to look at this for us. I have asked my developer for that system to check it out on our side. The code is the same as what we have in production the only difference is that we are calling our test site.
Thanks
- posted October 3, 2018 in B2C Service > Customer Portal
- Permalink
Sorry here is the error message
RN Screen Shots 20181003.docx (303KB)- posted October 3, 2018 in B2C Service > Customer Portal
- Permalink
Here is you go
RN Screen Shots 20181003.docx (619KB)- posted October 3, 2018 in B2C Service > Customer Portal
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Here is a screen shot as requested
RN Frame error 20181003.docx (279KB)- posted October 3, 2018 in B2C Service > Customer Portal
- Permalink
We are also doing pass through authentication
- posted October 3, 2018 in B2C Service > Customer Portal
- Permalink
Right when you first make the call to Customer Portal page.
- posted October 3, 2018 in B2C Service > Customer Portal
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I have all ready checked for that widget being placed into our template and it is not there. we have been using RightNow in iframe since 2007. All of our customer portal pages were working before we did the CP upgrade.
Thanks
- posted March 27, 2018 in B2C Service > Customer Portal
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I just tried removing the required and it started to work. Added back the required and it works now with the required.
Thanks
- posted February 6, 2018 in B2C Service > Customer Portal
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There is no CPM and the only business rules we have fire after the incident is created and non have anything to do with Contact. This was working for us until after the CP upgrade. The only other change is that in the old CP the system used the widget answerfeedback2. I made the recommend changes like the upgrade guide said to do and now we are using the new widget answerfeedback. I have even tried making answerfeedback a custom widget with no changes to the widget code. Just to see if it was an issue calling the hook and the custom model. This one issue is keeping us from upgrading the CP in our production and keeping us from doing the next upgrade to RightNow.
- posted January 31, 2018 in B2C Service > Customer Portal
- Permalink
I'm not sure why I would need to do this. Since I am trying to have the incident that get created for the submitted feedback to not be assigned to the user and assigned to an anonymous user. This was working before we upgraded the CP. Please provide a little more info as to why I would want to do this as post wouldn't the incident already be created?
Thanks
- posted January 30, 2018 in B2C Service > Customer Portal
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Up on further review I am seeing this down at the very bottom of the log file
[c_id] => stdClass Object
(
[value] => 2767320
)I see in the upgrade guide that c_id was changed to PrimaryContact.ID however when I change c_id to PrimaryContact.ID I get undefined error.
Thanks
- posted January 30, 2018 in B2C Service > Customer Portal
- Permalink
No I do not see the Contact ID when I use logMessage($data) the field is blank. as for the &$data I had it this way at first and it was recommended to remove the &. After I add the logMessage($data) into the model I ran it both ways without the & and with the & and I got the same results.