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Comments
- posted October 21, 2016 in Field Service Forum > Field Service
- Permalink
In August (16.8) release includes Simplified SAML Configuration to enable SSO
Release document mention below
"Oracle Field Service Cloud includes simplified configuration of SAML authentication for single sign-on. The authentication functionality is the same, but configuration options have been expanded to allow uploading a configuration file, specifying a URL, and authenticating with Oracle IDCS in addition to manual entry of SAML parameters."
Please check with Oracle support by creating Service Request.
- posted August 31, 2016 in Field Service Forum > Field Service
- Permalink
Sarah
This post and answer 8415 helps in selecting appropriate device for Field Service technician.
Thanks
Santosh Patil
- posted August 31, 2016 in Field Service Forum > Field Service
- Permalink
Rohan
You can configure OFS application for all business requirements.
Thanks
Santosh Patil
- posted March 17, 2016 in Field Service Forum > Field Service
- Permalink
Hi Mykloa and Zsolt,
I know to setup the message scenario and notification step. The problem I am facing is that I have created the PAS survey but not able to understand how to reference that survey so that I can mail it to the customer. The pic contains the PAS created.
56326survey.PNG (11KB)- posted March 8, 2016 in Field Service Forum > Field Service
- Permalink
Thanks Zsolt,
Wanted to know how to setup only a few languages and also if things are specified in English how to auto translate in other languages?
Any clue regarding that.
- posted March 4, 2016 in Field Service Forum > Field Service
- Permalink
Thanks for the Answer Rohan. I am taking the correct address from Google maps itself. Common searches like popular restaurants give the restaurants give the restaurant address. So just copying those addresses and using them. I have also checked the country code and state code in business rules.
Passing coordinates is not a feasible solution in my case.
- posted March 1, 2016 in Field Service Forum > Field Service
- Permalink
- posted November 9, 2015 in B2C Service > General Functional Discussions for Service
- Permalink
Nice to know this announcement coming in early.
- posted April 20, 2015 in B2C Service > General Functional Discussions for Service
- Permalink
For lock you can overwrite and for 'Unable to retrieve optlist OPTL_ACCOUNTS_HIER' error raise support ticket to Oracle.
- posted December 12, 2014 in B2C Service > General Functional Discussions for Service
- Permalink
Thanks Steve.
- posted December 11, 2014 in B2C Service > General Functional Discussions for Service
- Permalink
Hi Steve,
We have one opportunity in Banking and Financial Services vertical. They want product is 'Attached files are CKC(Corporate key Controls) and PCIDSS(Payment Card Industry Data Security Standard)' compliant. As Oracle Service Cloud is PCIDSS compliant just wanted to check on CKC compliance.
Thanks
Santosh Patil
- posted September 9, 2014 in B2C Service > Integrations and APIs for Service
- Permalink
You can create 'Add-in' using DOT NET framework. Also use web service integration approach for two way synchronization. Please refer following link:
http://documentation.custhelp.com/euf/assets/devdocs/february2014/Connect_AddIn_Framework/Default.htm
Hope this help.
- posted September 9, 2014 in B2C Service > Integrations and APIs for Service
- Permalink
You can add Tab ( workspace configuration) in which you would like to open quote or sales order. By using SSO, Customer Service Representative will be able to open order. Hope this answers your query.
- posted February 19, 2014 in B2C Service > Desktop and UI Extensibility
- Permalink
Using Add-in framework you can integrate RightNow with CTI for multichannel contact center business requirement.
Please ref Answer ID 5436 https://cx.rightnow.com/app/answers/detail/a_id/5436/
Using sample available Add-in you can understand and probably follow the same with any third party CTI vendor such as Avaya, Interactive Intelligence tool.
Santosh Patil
- posted September 10, 2013 in B2C Service > Integrations and APIs for Service
- Permalink
Have anybody tried it for set up rules and check on customer portal before put up application?