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Good question!
Is there a process in place for phone lines?
This only seems a problem for chat conversations that are running. New chats are not taken by agents because they are outside.
Check the joins between the tables.
Maybe your problem will be solved by changing it to an outer/inner join.
Easiest way to do this is by upgrading the CP version and check all your files by hand.
I found that the upgrade from 3.3 to 3.7 isn't that big of a change.
Hello Rasheed,
Did you change anything in the export file?
If you change anything, changes are that the import goes wrong.
If it's just a plain export and the import persists, it's better to contact Oracle Support.
Regards,
Luuk Schalk
I just got a message back from Oracle Support.
Apparently some things have changes 6 weeks ago with an update to a new version.
Responses of cards are now limited to 2048 characters in the web connector.
That was the reason I got the error.
Ok I think I've just found it.
I'm putting the info here for others to find.
You'll need to install the node module request. Go to your project folder in your CLI and type:
npm install request --save
This installs the request module into the node_modules folder
You can now use the request module in your custom component like this:
var request = require('request');
request("http://www.google.com, function (error, response, body) {
console.log('error:', error); // Print the error if one occurred
console.log('statusCode:', response && response.statusCode); // Print the response status code if a response was received
console.log('body:', body); // Print the HTML for the Google homepage.
});
I've created a custom component which displays the result set nicely in the test environment.
Has there been a platform upgrade lately?
It's not browser specific. I've tried cloning the current skill and the same thing happened. I've also tried creating a new channel but that gave the same error.
I'm now trying to put the backend in an embedded container to see if that changes things.
My version is:
I'm quite new to this. Where can I find the version?
This worked up until last week or the week before.
We expect some kind effort from your side. We are not a consultancy company which you can use to make your custom widgets.
I gave you 2 documentation links which contain all the info you need to create your custom widgets AND hinted you in the direction of standard widgets to make you better understand the process.
If it's too difficult, I want to advice you to contact Oracle Consultancy to have them make the custom widget for you.
Well this is a good example: https://www.oracle.com/us/assets/d4001ab-4381-intro-to-widgets-2529718.pdf
I've learned most from looking at standard widgets!
Please take a look at the soap documentation: http://documentation.custhelp.com/euf/assets/devdocs/cloud19a/Connect_Web_Services_for_SOAP/Default.htm
There's a full chapter on custom objects and custom fields in there.
You can use the Connect PHP api to get data from custom objects.
I've done this with a custom process on incident create. The custom process checked if the emailheaders had the email in the cc field and set a custom field based on that.
Addins have impact on the loading times.
I have had some customers with the same problems. Usually the problem is with the network capacity.
Take a look at the environmental guides en check if your network/workstations are all set up the correct way.