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Comments
- posted June 11, 2019 in B2C Service > Customer Portal
- Permalink
Good question!
Is there a process in place for phone lines?
This only seems a problem for chat conversations that are running. New chats are not taken by agents because they are outside.
- posted April 23, 2019 in B2C Service > Reporting and Analytics for Service
- Permalink
Check the joins between the tables.
Maybe your problem will be solved by changing it to an outer/inner join.- posted April 23, 2019 in B2C Service > Customer Portal
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Easiest way to do this is by upgrading the CP version and check all your files by hand.
I found that the upgrade from 3.3 to 3.7 isn't that big of a change.
- posted April 23, 2019 in B2C Service > Desktop and UI Extensibility
- Permalink
Hello Rasheed,
Did you change anything in the export file?
If you change anything, changes are that the import goes wrong.
If it's just a plain export and the import persists, it's better to contact Oracle Support.Regards,
Luuk Schalk- posted March 28, 2019 in Application Development > Digital Assistant and Mobile
- Permalink
I just got a message back from Oracle Support.
Apparently some things have changes 6 weeks ago with an update to a new version.Responses of cards are now limited to 2048 characters in the web connector.
That was the reason I got the error.- posted March 14, 2019 in Application Development > Digital Assistant and Mobile
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Ok I think I've just found it.
I'm putting the info here for others to find.
You'll need to install the node module request. Go to your project folder in your CLI and type:
npm install request --save
This installs the request module into the node_modules folder
You can now use the request module in your custom component like this:
var request = require('request');
request("http://www.google.com, function (error, response, body) {
console.log('error:', error); // Print the error if one occurred
console.log('statusCode:', response && response.statusCode); // Print the response status code if a response was received
console.log('body:', body); // Print the HTML for the Google homepage.
});
- posted March 13, 2019 in Application Development > Digital Assistant and Mobile
- Permalink
I've created a custom component which displays the result set nicely in the test environment.
Has there been a platform upgrade lately?It's not browser specific. I've tried cloning the current skill and the same thing happened. I've also tried creating a new channel but that gave the same error.
I'm now trying to put the backend in an embedded container to see if that changes things.
- posted March 13, 2019 in Application Development > Digital Assistant and Mobile
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My version is:
PAAS-UI Version: 19.1.4-550SM Version: 19.1.4-550- posted March 13, 2019 in Application Development > Digital Assistant and Mobile
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I'm quite new to this. Where can I find the version?
This worked up until last week or the week before.- posted March 1, 2019 in B2C Service > Customer Portal
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We expect some kind effort from your side. We are not a consultancy company which you can use to make your custom widgets.
I gave you 2 documentation links which contain all the info you need to create your custom widgets AND hinted you in the direction of standard widgets to make you better understand the process.
If it's too difficult, I want to advice you to contact Oracle Consultancy to have them make the custom widget for you.
- posted March 1, 2019 in B2C Service > Customer Portal
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Well this is a good example: https://www.oracle.com/us/assets/d4001ab-4381-intro-to-widgets-2529718.pdf
I've learned most from looking at standard widgets!
- posted March 1, 2019 in B2C Service > Integrations and APIs for Service
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Please take a look at the soap documentation: http://documentation.custhelp.com/euf/assets/devdocs/cloud19a/Connect_Web_Services_for_SOAP/Default.htm
There's a full chapter on custom objects and custom fields in there.
- posted March 1, 2019 in B2C Service > Customer Portal
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You can use the Connect PHP api to get data from custom objects.
- posted February 15, 2019 in B2C Service > Agent Desktop
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I've done this with a custom process on incident create. The custom process checked if the emailheaders had the email in the cc field and set a custom field based on that.
- posted February 14, 2019 in B2C Service > Agent Desktop
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Addins have impact on the loading times.
I have had some customers with the same problems. Usually the problem is with the network capacity.
Take a look at the environmental guides en check if your network/workstations are all set up the correct way.