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  • Austin Clerkin
    "report not visible on this interface"1
    Topic last edited November 1, 2011 by Austin ClerkinGreen Ribbon: 100+ Points in B2C Service > Customer Portal public
    Title:
    "report not visible on this interface"
    Content:

    I am attempting to create a page that displays a subset of answers based on their appearance in a specific report I have created. Unfortunately, I am receiving this message" "report not visible on this interface" from the widget when I attempt to view the page on my development interface. 

    1. Is the approach I am taking reasonable?
    2. Can customer-created reports be used as datasources for Customer Portal pages?
    3. Is my code "erroring out" with this message because this report is not accessible to the RightNow interface I am using, or because this report is inaccessible to Customer Portal?
    4. Assuming 2 is true, how do I enable access to this report?
    It may be helpful to note that we do have several interfaces.
    Code Snippet: