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Comments
- 1-6 of 6
- posted via email reply October 22, 2019 in B2C Service > Customer Portal
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I'm not an expert on this, but my understanding is that the Session_ID value in the database is a completely different measure from the billable sessions that are charged to your contract. Our billable sessions are charged in 15 minute blocks, whereas the Session_ID value in the database can be controlled by a configuration setting, depending on how you want to measure usage locally. I would suggest speaking to your Oracle sales rep for clarification.
- posted October 21, 2019 in B2C Service > Customer Portal
- Permalink
You should be able to view your session data here:
- posted August 9, 2019 in B2C Service > Knowledge Management
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Hi, I would like to know how I can drill down into search reports at lower levels. Our contacts are grouped into a hierarchy, so we'd like to see from top level down, how many colleagues access the site each day, how many searches they carry out, how many answers they view etc.
When I try to run anything like this, the report fails due to too many data lookups (we have around 25,000 contacts in the tool).
- posted July 18, 2019 in B2C Service > Agent Desktop
- Permalink
Thank you - I think this is probably beyond my skills, so I'll request this from our developer
- posted via email reply July 18, 2019 in B2C Service > Agent Desktop
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Thanks Sebastien. I don't suppose there's a guide anywhere that would explain how to complete these steps?
- posted via email reply July 18, 2019 in B2C Service > Agent Desktop
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Yes - we have the Answer Widget at the bottom of every answer. When a colleague clicks 'no', the feedback form pops up, and any text that the user populates then generates a new incident.