Posts

typenameratinghiveactivity
TopicChats through the Genesys Media Bar5.0247B2C Service > Integrations and APIs for ServicepublicNovember 30, 2018
TopicChat Service Optimisation - IdeasAnswered5.0279B2C Service > Communication ChannelspublicNovember 6, 2018
TopicRemotely Terimnate Chat Session5.0037B2C Service > General Functional Discussions for ServicepublicSeptember 26, 2018
TopicReporting on incoming incidents392B2C Service > Reporting and Analytics for ServicepublicAugust 22, 2018
TopicHistorical reporting on average Age of Incidents in Q5.0639B2C Service > Reporting and Analytics for ServicepublicAugust 16, 2018
TopicIncidents assigned to different users.Answered24433635Incidents_Reassigned.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 10, 2018
TopicReporting various Incident Thread Types in one cellAnswered5.01368B2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicDaily Responses Sent - only display totals5.033233602Daily_Responses_Sent_by_Q.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicAlerting to abandoned chatsAnswered5.0497B2C Service > Communication ChannelspublicJuly 10, 2018
TopicMark incidents that have been reviewed.Answered5.012121B2C Service > Agent DesktoppublicJuly 6, 2018
TopicGDPR v Archived Incidents5.08185B2C Service > Reporting and Analytics for ServicepublicJuly 6, 2018
TopicException triggering alert incorrectly5.003532892Abandoned_Chats_Alerts.xmlB2C Service > Reporting and Analytics for ServicepublicJune 1, 2018
TopicDisable Scrolling on Integer fields.Answered5.0596B2C Service > Agent DesktoppublicMay 24, 2018
TopicAlerts sending two emails16127B2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
Topic5+ chats abandoned within 30 mins5.056832652abandonedchats.xmlB2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
TopicEmojis or Emoticons in emailsAnswered667B2C Service > General Technical Discussions for ServicepublicApril 27, 2018
TopicIs it possible to export Archived incidents to a readable...Answered5.03223B2C Service > Reporting and Analytics for ServicepublicApril 5, 2018
TopicAutomatically Disable the "Auto Filter" function071B2C Service > Reporting and Analytics for ServicepublicMarch 29, 2018
TopicFormatting based on two columnsAnswered5.0146B2C Service > Reporting and Analytics for ServicepublicMarch 28, 2018
TopicAlerts from the chat_queue_stats_rt table326B2C Service > Reporting and Analytics for ServicepublicMarch 27, 2018
TopicCount of incidents per days without using a filter.Answered5.011109B2C Service > Reporting and Analytics for ServicepublicMarch 9, 2018
TopicKeywords in an abandoned chat.Answered5.0888B2C Service > Communication ChannelspublicMarch 5, 2018
TopicWorkspace Rules for Standard Text inserted out of order.Answered5.03108B2C Service > General Functional Discussions for ServicepublicMarch 2, 2018
TopicAlerts - Only include the last incident that meets the...Answered351B2C Service > Reporting and Analytics for ServicepublicJanuary 22, 2018
TopicAlert for Abandoned ChatsAnswered390B2C Service > Reporting and Analytics for ServicepublicJanuary 19, 2018
TopicEditing Multiple Incidents - more than 250Answered5.05104B2C Service > Agent DesktoppublicJanuary 12, 2018
TopicCustom Sorting/Ordering based on a Hidden ColumnAnswered5.07132B2C Service > Reporting and Analytics for ServicepublicJanuary 4, 2018
TopicAgent First Name in Standard TextAnswered362B2C Service > Agent DesktoppublicDecember 29, 2017
TopicCustom Fields Mapping151B2C Service > Agent DesktoppublicDecember 18, 2017
TopicCustom Field Masks157B2C Service > Agent DesktoppublicDecember 18, 2017