Posts

typenameratinghiveactivity
TopicAutomatically Disable the "Auto Filter" function071B2C Service > Reporting and Analytics for ServicepublicMarch 29, 2018
TopicAverage answer time for emails replied9108B2C Service > Reporting and Analytics for ServicepublicJune 21, 2017
TopicBarracuda - what is SPAM USER value based on?Answered3158B2C Service > General Functional Discussions for ServicepublicSeptember 12, 2017
TopicBarracuda SPAM filtering Best Practices?Answered5239B2C Service > General Functional Discussions for ServicepublicSeptember 13, 2017
TopicChat Assignements Rules - first fill agent's sessionsAnswered277B2C Service > Communication ChannelspublicJuly 7, 2017
TopicChat Low Volumes Alert5.01740B2C Service > Reporting and Analytics for ServicepublicSeptember 19, 2019
TopicChat Service Optimisation - IdeasAnswered5.0279B2C Service > Communication ChannelspublicNovember 6, 2018
TopicChats through the Genesys Media Bar5.0247B2C Service > Integrations and APIs for ServicepublicNovember 30, 2018
TopicChats through the Genesys Media Bar5.014179B2C Service > Communication ChannelspublicMay 23, 2019
TopicCount of incidents per days without using a filter.Answered5.011108B2C Service > Reporting and Analytics for ServicepublicMarch 9, 2018
TopicCreate a follow-up Email Incident from Chats and CallsAnswered535B2C Service > System Admin and ConfigurationpublicAugust 13, 2019
TopicCross-Tab8190B2C Service > Reporting and Analytics for ServicepublicJune 20, 2017
TopicCustom Field Masks155B2C Service > Agent DesktoppublicDecember 18, 2017
TopicCustom Fields Mapping151B2C Service > Agent DesktoppublicDecember 18, 2017
TopicCustom Sorting/Ordering based on a Hidden ColumnAnswered5.07127B2C Service > Reporting and Analytics for ServicepublicJanuary 4, 2018
TopicDaily Responses Sent - only display totals5.033233602Daily_Responses_Sent_by_Q.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicDisable Scrolling on Integer fields.Answered5.0596B2C Service > Agent DesktoppublicMay 24, 2018
TopicDisabled Report Link Error when saving a report.Answered1111B2C Service > Reporting and Analytics for ServicepublicOctober 20, 2017
TopicDisplay duplicate incidents (emails) from the queueAnswered9177B2C Service > Reporting and Analytics for ServicepublicJune 20, 2017
TopicEditing Multiple Incidents - more than 250Answered5.05103B2C Service > Agent DesktoppublicJanuary 12, 2018
TopicEmojis or Emoticons in emailsAnswered666B2C Service > General Technical Discussions for ServicepublicApril 27, 2018
TopicException triggering alert incorrectly5.003532892Abandoned_Chats_Alerts.xmlB2C Service > Reporting and Analytics for ServicepublicJune 1, 2018
TopicFormatting based on two columnsAnswered5.0146B2C Service > Reporting and Analytics for ServicepublicMarch 28, 2018
TopicGDPR v Archived Incidents5.08185B2C Service > Reporting and Analytics for ServicepublicJuly 6, 2018
TopicHelp with an Alert462Queue Stats IN.xmlB2C Service > Reporting and Analytics for ServicepublicJanuary 8, 2019
TopicHistorical reporting on average Age of Incidents in Q5.0639B2C Service > Reporting and Analytics for ServicepublicAugust 16, 2018
TopicHow to fire "Copy Contact" for chats where no...Answered5.0167B2C Service > Communication ChannelspublicJuly 18, 2017
TopicHow to report on Archived incidents sent with Attachments?Answered5.0491B2C Service > Reporting and Analytics for ServicepublicNovember 2, 2017
TopicHow to report on Historic Queue stats.?35931001Queues_incl_empty.xmlB2C Service > Reporting and Analytics for ServicepublicDecember 15, 2017
TopicHow to Search / Export a LogAnswered678B2C Service > Reporting and Analytics for ServicepublicSeptember 29, 2017