Posts

typenameratinghiveactivity
Topic5+ chats abandoned within 30 mins5.056732652abandonedchats.xmlB2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
TopicAgent First Name in Standard TextAnswered362B2C Service > Agent DesktoppublicDecember 29, 2017
TopicAgent Survey ReportingAnswered5.04196B2C Service > Surveys and OutreachpublicNovember 28, 2017
TopicAlert for Abandoned ChatsAnswered387B2C Service > Reporting and Analytics for ServicepublicJanuary 19, 2018
TopicAlerting to abandoned chatsAnswered5.0496B2C Service > Communication ChannelspublicJuly 10, 2018
TopicAlerts - Only include the last incident that meets the...Answered351B2C Service > Reporting and Analytics for ServicepublicJanuary 22, 2018
TopicAlerts from the chat_queue_stats_rt table322B2C Service > Reporting and Analytics for ServicepublicMarch 27, 2018
TopicAlerts sending two emails16126B2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
TopicAudio Alert on Reports (Exceptions)Answered5.0777B2C Service > Reporting and Analytics for ServicepublicDecember 15, 2017
TopicAutomatically Disable the "Auto Filter" function071B2C Service > Reporting and Analytics for ServicepublicMarch 29, 2018
TopicAverage answer time for emails replied9104B2C Service > Reporting and Analytics for ServicepublicJune 21, 2017
TopicBarracuda - what is SPAM USER value based on?Answered3157B2C Service > General Functional Discussions for ServicepublicSeptember 12, 2017
TopicBarracuda SPAM filtering Best Practices?Answered5228B2C Service > General Functional Discussions for ServicepublicSeptember 13, 2017
TopicChat Assignements Rules - first fill agent's sessionsAnswered276B2C Service > Communication ChannelspublicJuly 7, 2017
TopicChat Low Volumes Alert5.01735B2C Service > Reporting and Analytics for ServicepublicSeptember 19, 2019
TopicChat Service Optimisation - IdeasAnswered5.0279B2C Service > Communication ChannelspublicNovember 6, 2018
TopicChats through the Genesys Media Bar5.0247B2C Service > Integrations and APIs for ServicepublicNovember 30, 2018
TopicChats through the Genesys Media Bar5.014177B2C Service > Communication ChannelspublicMay 23, 2019
TopicCount of incidents per days without using a filter.Answered5.011108B2C Service > Reporting and Analytics for ServicepublicMarch 9, 2018
TopicCreate a follow-up Email Incident from Chats and CallsAnswered530B2C Service > System Admin and ConfigurationpublicAugust 13, 2019
TopicCross-Tab8187B2C Service > Reporting and Analytics for ServicepublicJune 20, 2017
TopicCustom Field Masks155B2C Service > Agent DesktoppublicDecember 18, 2017
TopicCustom Fields Mapping151B2C Service > Agent DesktoppublicDecember 18, 2017
TopicCustom Sorting/Ordering based on a Hidden ColumnAnswered5.07122B2C Service > Reporting and Analytics for ServicepublicJanuary 4, 2018
TopicDaily Responses Sent - only display totals5.033233602Daily_Responses_Sent_by_Q.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicDisable Scrolling on Integer fields.Answered5.0596B2C Service > Agent DesktoppublicMay 24, 2018
TopicDisabled Report Link Error when saving a report.Answered1111B2C Service > Reporting and Analytics for ServicepublicOctober 20, 2017
TopicDisplay duplicate incidents (emails) from the queueAnswered9176B2C Service > Reporting and Analytics for ServicepublicJune 20, 2017
TopicEditing Multiple Incidents - more than 250Answered5.05103B2C Service > Agent DesktoppublicJanuary 12, 2018
TopicEmojis or Emoticons in emailsAnswered666B2C Service > General Technical Discussions for ServicepublicApril 27, 2018