Posts

typenameratinghiveactivity
TopicAdding a custom attribute to Custom Menus111B2C Service > System Admin and ConfigurationpublicNovember 8, 2019
TopicChat Low Volumes Alert5.01740B2C Service > Reporting and Analytics for ServicepublicSeptember 19, 2019
TopicCreate a follow-up Email Incident from Chats and CallsAnswered535B2C Service > System Admin and ConfigurationpublicAugust 13, 2019
TopicShort v. Long email address in Scheduled Reports5.0866B2C Service > System Admin and ConfigurationpublicJuly 1, 2019
TopicSPAM - BarracudaAnswered790B2C Service > General Functional Discussions for ServicepublicJune 21, 2019
TopicHelp with an Alert462Queue Stats IN.xmlB2C Service > Reporting and Analytics for ServicepublicJanuary 8, 2019
TopicThread Entry limitations?Answered5.011122B2C Service > System Admin and ConfigurationpublicDecember 13, 2018
TopicChats through the Genesys Media Bar5.014179B2C Service > Communication ChannelspublicMay 23, 2019
TopicChats through the Genesys Media Bar5.0247B2C Service > Integrations and APIs for ServicepublicNovember 30, 2018
TopicChat Service Optimisation - IdeasAnswered5.0279B2C Service > Communication ChannelspublicNovember 6, 2018
TopicIs it possible extract email addresses from incident thread...Answered5.0893B2C Service > Reporting and Analytics for ServicepublicJuly 9, 2019
TopicIntegration with ININ/Genesys Media bar.Answered5.05142B2C Service > Integrations and APIs for ServicepublicMay 22, 2019
TopicRemotely Terimnate Chat Session5.0036B2C Service > General Functional Discussions for ServicepublicSeptember 26, 2018
TopicReporting on incoming incidents392B2C Service > Reporting and Analytics for ServicepublicAugust 22, 2018
TopicHistorical reporting on average Age of Incidents in Q5.0639B2C Service > Reporting and Analytics for ServicepublicAugust 16, 2018
TopicIncidents assigned to different users.Answered24333635Incidents_Reassigned.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 10, 2018
TopicDaily Responses Sent - only display totals5.033233602Daily_Responses_Sent_by_Q.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicReporting various Incident Thread Types in one cellAnswered5.01367B2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicGDPR v Archived Incidents5.08185B2C Service > Reporting and Analytics for ServicepublicJuly 6, 2018
TopicException triggering alert incorrectly5.003532892Abandoned_Chats_Alerts.xmlB2C Service > Reporting and Analytics for ServicepublicJune 1, 2018
TopicMark incidents that have been reviewed.Answered5.012121B2C Service > Agent DesktoppublicJuly 6, 2018
TopicAlerting to abandoned chatsAnswered5.0496B2C Service > Communication ChannelspublicJuly 10, 2018
TopicAlerts sending two emails16126B2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
Topic5+ chats abandoned within 30 mins5.056832652abandonedchats.xmlB2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
TopicEmojis or Emoticons in emailsAnswered666B2C Service > General Technical Discussions for ServicepublicApril 27, 2018
TopicAutomatically Disable the "Auto Filter" function071B2C Service > Reporting and Analytics for ServicepublicMarch 29, 2018
TopicFormatting based on two columnsAnswered5.0146B2C Service > Reporting and Analytics for ServicepublicMarch 28, 2018
TopicAlerts from the chat_queue_stats_rt table322B2C Service > Reporting and Analytics for ServicepublicMarch 27, 2018
TopicCount of incidents per days without using a filter.Answered5.011108B2C Service > Reporting and Analytics for ServicepublicMarch 9, 2018
TopicKeywords in an abandoned chat.Answered5.0887B2C Service > Communication ChannelspublicMarch 5, 2018