Posts

typenameratinghiveactivity
TopicCreate a follow-up Email Incident from Chats and CallsAnswered523B2C Service > System Admin and ConfigurationpublicAugust 13, 2019
TopicIs it possible extract email addresses from incident thread...Answered5.0888B2C Service > Reporting and Analytics for ServicepublicJuly 9, 2019
TopicShort v. Long email address in Scheduled Reports5.0863B2C Service > System Admin and ConfigurationpublicJuly 1, 2019
TopicSPAM - BarracudaAnswered767B2C Service > General Functional Discussions for ServicepublicJune 21, 2019
TopicChats through the Genesys Media Bar5.014173B2C Service > Communication ChannelspublicMay 23, 2019
TopicIntegration with ININ/Genesys Media bar.Answered5.05125B2C Service > Integrations and APIs for ServicepublicMay 22, 2019
TopicHelp with an Alert460Queue Stats IN.xmlB2C Service > Reporting and Analytics for ServicepublicJanuary 8, 2019
TopicThread Entry limitations?Answered5.011114B2C Service > System Admin and ConfigurationpublicDecember 13, 2018
TopicChats through the Genesys Media Bar5.0247B2C Service > Integrations and APIs for ServicepublicNovember 30, 2018
TopicChat Service Optimisation - IdeasAnswered5.0278B2C Service > Communication ChannelspublicNovember 6, 2018
TopicRemotely Terimnate Chat Session5.0034B2C Service > General Functional Discussions for ServicepublicSeptember 26, 2018
TopicReporting on incoming incidents382B2C Service > Reporting and Analytics for ServicepublicAugust 22, 2018
TopicHistorical reporting on average Age of Incidents in Q5.0638B2C Service > Reporting and Analytics for ServicepublicAugust 16, 2018
TopicIncidents assigned to different users.Answered24233635Incidents_Reassigned.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 10, 2018
TopicReporting various Incident Thread Types in one cellAnswered5.01367B2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicDaily Responses Sent - only display totals5.033233602Daily_Responses_Sent_by_Q.xmlB2C Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicAlerting to abandoned chatsAnswered5.0496B2C Service > Communication ChannelspublicJuly 10, 2018
TopicMark incidents that have been reviewed.Answered5.012121B2C Service > Agent DesktoppublicJuly 6, 2018
TopicGDPR v Archived Incidents5.08180B2C Service > Reporting and Analytics for ServicepublicJuly 6, 2018
TopicException triggering alert incorrectly5.003532892Abandoned_Chats_Alerts.xmlB2C Service > Reporting and Analytics for ServicepublicJune 1, 2018
TopicDisable Scrolling on Integer fields.Answered5.0596B2C Service > Agent DesktoppublicMay 24, 2018
TopicAlerts sending two emails16124B2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
Topic5+ chats abandoned within 30 mins5.056732652abandonedchats.xmlB2C Service > Reporting and Analytics for ServicepublicMay 11, 2018
TopicEmojis or Emoticons in emailsAnswered666B2C Service > General Technical Discussions for ServicepublicApril 27, 2018
TopicIs it possible to export Archived incidents to a readable...Answered5.03218B2C Service > Reporting and Analytics for ServicepublicApril 5, 2018
TopicAutomatically Disable the "Auto Filter" function071B2C Service > Reporting and Analytics for ServicepublicMarch 29, 2018
TopicFormatting based on two columnsAnswered5.0144B2C Service > Reporting and Analytics for ServicepublicMarch 28, 2018
TopicAlerts from the chat_queue_stats_rt table322B2C Service > Reporting and Analytics for ServicepublicMarch 27, 2018
TopicCount of incidents per days without using a filter.Answered5.011108B2C Service > Reporting and Analytics for ServicepublicMarch 9, 2018
TopicKeywords in an abandoned chat.Answered5.0884B2C Service > Communication ChannelspublicMarch 5, 2018