Posts

typenameratinghiveactivity
TopicChats through the Genesys Media Bar5.014146Service > Communication ChannelspublicMay 23, 2019
TopicIntegration with ININ/Genesys Media bar.Answered5.0590Service > Integrations and APIs for ServicepublicMay 22, 2019
TopicHelp with an Alert449Queue Stats IN.xmlService > Reporting and Analytics for ServicepublicJanuary 8, 2019
TopicThread Entry limitations?Answered5.011108Service > System Admin and ConfigurationpublicDecember 13, 2018
TopicChats through the Genesys Media Bar5.0244Service > Integrations and APIs for ServicepublicNovember 30, 2018
TopicChat Service Optimisation - IdeasAnswered5.0269Service > Communication ChannelspublicNovember 6, 2018
TopicIs it possible extract email addresses from incident thread...Answered5.0742Service > Reporting and Analytics for ServicepublicOctober 25, 2018
TopicRemotely Terimnate Chat Session5.0027Service > General Functional Discussions for ServicepublicSeptember 26, 2018
TopicReporting on incoming incidents378Service > Reporting and Analytics for ServicepublicAugust 22, 2018
TopicHistorical reporting on average Age of Incidents in Q5.0636Service > Reporting and Analytics for ServicepublicAugust 16, 2018
TopicIncidents assigned to different users.Answered23733635Incidents_Reassigned.xmlService > Reporting and Analytics for ServicepublicAugust 10, 2018
TopicReporting various Incident Thread Types in one cellAnswered5.01364Service > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicDaily Responses Sent - only display totals5.033133602Daily_Responses_Sent_by_Q.xmlService > Reporting and Analytics for ServicepublicAugust 8, 2018
TopicAlerting to abandoned chatsAnswered5.0495Service > Communication ChannelspublicJuly 10, 2018
TopicMark incidents that have been reviewed.Answered5.012115Service > Agent DesktoppublicJuly 6, 2018
TopicGDPR v Archived Incidents5.08167Service > Reporting and Analytics for ServicepublicJuly 6, 2018
TopicException triggering alert incorrectly5.003532892Abandoned_Chats_Alerts.xmlService > Reporting and Analytics for ServicepublicJune 1, 2018
TopicDisable Scrolling on Integer fields.Answered5.0595Service > Agent DesktoppublicMay 24, 2018
TopicAlerts sending two emails16120Service > Reporting and Analytics for ServicepublicMay 11, 2018
Topic5+ chats abandoned within 30 mins5.056632652abandonedchats.xmlService > Reporting and Analytics for ServicepublicMay 11, 2018
TopicEmojis or Emoticons in emailsAnswered665Service > General Technical Discussions for ServicepublicApril 27, 2018
TopicIs it possible to export Archived incidents to a readable...Answered5.03212Service > Reporting and Analytics for ServicepublicApril 5, 2018
TopicAutomatically Disable the "Auto Filter" function068Service > Reporting and Analytics for ServicepublicMarch 29, 2018
TopicFormatting based on two columnsAnswered5.0144Service > Reporting and Analytics for ServicepublicMarch 28, 2018
TopicAlerts from the chat_queue_stats_rt table322Service > Reporting and Analytics for ServicepublicMarch 27, 2018
TopicCount of incidents per days without using a filter.Answered5.011107Service > Reporting and Analytics for ServicepublicMarch 9, 2018
TopicKeywords in an abandoned chat.Answered5.0881Service > Communication ChannelspublicMarch 5, 2018
TopicWorkspace Rules for Standard Text inserted out of order.Answered5.03106Service > General Functional Discussions for ServicepublicMarch 2, 2018
TopicAlerts - Only include the last incident that meets the...Answered349Service > Reporting and Analytics for ServicepublicJanuary 22, 2018
TopicAlert for Abandoned ChatsAnswered387Service > Reporting and Analytics for ServicepublicJanuary 19, 2018