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Comments
- posted October 2, 2019 in B2C Service > Integrations and APIs for Service
- Permalink
Hi all,
Thank you for all the brilliant answers! I was able to get my second account to work after I simplified my password. Not sure if it was a result of user error, or if there are limitations on passwords in the API that aren't in the console.
Regardless, many thanks.
Carl
- posted September 28, 2019 in B2C Service > Integrations and APIs for Service
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Hi Tushar, thank you for the quick response. I already have the basic auth working for one of my accounts. Let's call it account@mycompany.com. It's an admin account. I have created a second account, account2@mycompany.com. I have given it identical permission and yet when I use the basic auth technique it fails. Is there another setting I need to enable somewhere in the console?
Thanks, Carl
- posted May 31, 2018 in B2C Service > Integrations and APIs for Service
- Permalink
Thanks, Anuj! Much appreciated!
- posted May 30, 2018 in B2C Service > Integrations and APIs for Service
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Thank you very much, Rajan! Great sleuthing!
- posted May 30, 2018 in B2C Service > Integrations and APIs for Service
- Permalink
Hi all,
The documentation is a 404 once again. Is an updated link available?
Thanks,
Carl
- posted February 13, 2018 in B2C Service > Customer Portal
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Thanks all! Some great ideas here.
It does sound like customization is required no matter what approach chosen above. Requiring the user to know a unique ID that could be related to the org most closely matches our business need so we will ponder.
Much appreciated,
Carl
- posted December 6, 2017 in B2C Service > Reporting and Analytics for Service
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Thank you, Pramod!
- posted August 3, 2017 in B2C Service > Customer Portal
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I think I may have finally solved it. I'll add a generic version of what I did in case others come across this thread looking for a solution. Oracle staff: this is definitely an area that could use more documentation and code examples.
We changed the values originally mentioned in this question to:
PTA_ENABLED - Yes
PTA_ENCRYPTION_IV - No Value
PTA_ENCRYPTION_KEYGEN - 2 (RSSL_KEYGEN_PKCS5_V20)
PTA_ENCRYPTION_METHOD - aes128
PTA_ENCRYPTION_PADDING - 3 (RSSL_PAD_ZERO)
PTA_IGNORE_CONTACT_PASSWORD - Yes$base_url = 'https://mysite--tst.custhelp.com/ci/pta/login/redirect/ask/p_li/'; $ptaDataArray = array( 'p_userid' => 'myuser_007', 'p_email.addr' => 'myuser_007@myuser_007.com', 'p_name.first' => 'Carl', 'p_name.last' => 'Bramblett' ); //Convert PTA data array to string $ptaDataString = ""; $ptaData = $ptaDataArray; foreach($ptaData as $key=>$value){ $ptaDataString .= ($ptaDataString === "") ? '' : '&'; $ptaDataString .= "$key=$value"; } $iv = "\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0"; $ptaDataString = openssl_encrypt($ptaDataString, 'AES-128-CBC', 'my_pta_encryption_string', $iv); // The login parameters from the external validation source must be placed in the customer portal URL and must be encoded using Base 64 encoding. $ptaDataString = base64_encode($ptaDataString); // In addition to using the Base 64 function, certain characters must also be replaced in the URL (+ becomes _, / becomes ~, and = becomes *). $ptaDataString = strtr($ptaDataString, array('+' => '_', '/' => '~', '=' => '*')); printf('<p>URL: %s%s</p>', $base_url, $ptaDataString); // Login URL- posted August 1, 2017 in B2C Service > Customer Portal
- Permalink
P.S. In case anyone else is struggling with this, here are the clues I've uncovered so far.
https://cloudcustomerconnect.oracle.com/posts/31db79c34d
https://cloudcustomerconnect.oracle.com/posts/173355bc7e
https://cloudcustomerconnect.oracle.com/posts/7afc0063e7
https://cloudcustomerconnect.oracle.com/posts/dfe4cf0865
https://cloudcustomerconnect.oracle.com/posts/4378b52e6b
https://cloudcustomerconnect.oracle.com/posts/fe663dee1e
https://github.com/ekoca/PTA-Encryption/blob/master/rnt.php
https://stackoverflow.com/questions/30217201/rssl-pad-iso10126-padding-method-in-php- posted August 1, 2017 in B2C Service > Customer Portal
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Update: I've progressed to the point where I am consistently getting an error "Data decryption failed." Here is a very simple attempt based on another forum post. I have changed the values for this example, but I am using real ones in my test environment. Any obvious places for improvement? Help?
PTA_ENABLED - Yes
PTA_ENCRYPTION_IV - No Value
PTA_ENCRYPTION_KEYGEN - 2 (RSSL_KEYGEN_PKCS5_V20)
PTA_ENCRYPTION_METHOD - aes256
PTA_ENCRYPTION_PADDING - 5 (RSSL_PAD_ANSIX923)
PTA_IGNORE_CONTACT_PASSWORD - Yes
$base_url = 'https://mysite--tst.custhelp.com/ci/pta/login/redirect/ask/p_li/';
$ptaDataString='p_userid=myuser_007'; //You need to pass the ID
// data, method, key, options, iv
$iv = "\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0\x0";
$ptaDataString = openssl_encrypt($ptaDataString, 'AES-256-CBC', 'myptaencryptionstring', 0, $iv);
$ptaDataString = base64_encode($ptaDataString); //then base64 encode the encrypted string
// Replace chars
$ptaDataString = strtr($ptaDataString, array('+' => '_', '/' => '~', '=' => '*'));
// This URL produces PTA Error #9
printf('<p>URL: %s%s</p>', $base_url, $ptaDataString);- posted July 31, 2017 in B2C Service > Customer Portal
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Hi Shan, I am running into issues with my encrypted login attempt, too. Did you ever get an answer to your question?
- posted July 28, 2017 in B2C Service > Customer Portal
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I remember before RightNow was acquired by Oracle there used to be a section in this forum for code examples. Does anything like that exist now?
- posted July 21, 2017 in B2C Service > Customer Portal
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Thank you very much, Chris! As you point out, I am trying to learn how to do it prior to reaching the CP, but your code is definitely a helpful example! Have you written anything similar for logging in from outside the portal?
- posted July 14, 2017 in B2C Service > Customer Portal
- Permalink
One further question: does using encryption require https on the server hosting the login page?
- posted July 13, 2017 in B2C Service > Integrations and APIs for Service
- Permalink
Hi all,
What is the best way to retrieve report information if the report has no filters?
Thanks,
Carl