Customer Experience

Get Involved. Join the Conversation.

Welcome Customer Experience Community Members!

We invite you to network and collaborate on real-life challenges and solutions with fellow members. Share best practices as you strive to deliver consistent, personalized customer experiences, and connect every customer engagement with your brand.

New to Customer Connect? Watch the Getting Started video series to learn how to best navigate community resources.


Sales

View this video to learn about:
  • Oracle Cloud Service
  • Oracle Cloud Customer Portal
  • Oracle Cloud Service Notifications
  • And more
Getting Started with Oracle Applications Cloud

View this video to learn about:
  • Introduction to My Oracle Support
  • Participating in User Communities
  • Information and Documentation
  • And more
How to Get Help or Find More Information

View this video to learn about:
  • Your Provisional Environments
  • Content Migration
  • Scheduled Update Cycle
  • And more
Understanding Your Environment for Enterprise Customers

Visit this page for content related to:
  • Sales Cloud Overview
  • Sales Cloud Learning Subscription
  • Other Related Application Overviews
Getting Started Videos (Oracle University)

Visit this portal to:
  • Create a Service Request
  • Access Support Tools
  • Search for Solutions
My Oracle Support (MOS)

Commerce

Visit this page for documentation related to Oracle Commerce Cloud such as:
  • Understanding our Service
  • Preparing for store development
  • Learning about new features
Getting Started

Visit this portal to:
  • Create a Service Request
  • Access Support Tools
  • Search for Solutions
My Oracle Support (MOS)

Visit this page for documentation related to Oracle Commerce Cloud such as:
  • REST APIs
  • Videos
  • User Manuals
Help Center

Engagement

View this video to learn about the features and functionality of Engagement Cloud Overview of Engagement Cloud

Review summary descriptions of each new feature Engagement Cloud New Feature Summary

View this page to for content related to:
  • Working with Service Requests
  • Handling Notifications
  • Managing Work Orders
  • And more
Using Service in Engagement Cloud

View this page to for content related to:
  • Using Knowledge with Service Requests
  • Using Knowledge Authoring
  • Administering Knowledge
  • And more
Using Knowledge in Engagement Cloud

View this page to for content related to:
  • Setup Tasks
  • Preconfigured Data and Processes
  • Users and Security
  • And more
Implementing Service in Engagement Cloud

View this page to for content related to:
  • Getting Started with Digital Customer Service
  • Managing Digital Customer Service Components
  • Configuring Common User Cases
  • And more
Implementing Digital Customer Service

Take this course to learn about:
  • Getting Started with Engagement Cloud
  • Security
  • Queues
  • And more
Implementing Engagement Cloud (Oracle University)

Configure, Price, and Quote (CPQ)

Visit this page for documentation related to Oracle CPQ Cloud such as:
  • New Features
  • Customer Case Studies
  • REST APIs
Getting Started

Visit this portal to:
  • Create a Service Request
  • Access Support Tools
  • Search for Solutions
My Oracle Support (MOS)

Service

Visit this forum for content related to:
  • Recent Service Requests
  • New Support Answers
  • System Notifications
  • And more
Technical Support

Visit this page for content related to:
  • Documentation
  • Product Tutorials
  • Release Resources
  • And more
Documentation Library

Visit this page for content related to:
  • Forum Boards
  • How To's and Feedback
  • New Discussions
  • And more
Discussion Forum

Visit this page for content related to:
  • How to Contribute to the Analytics Cookbook
  • Technique Videos
  • Report Recipies
  • And more
Analytics Cookbook

Visit this forum for content related to:
  • Trending Ideas
  • Idea Status
  • Submission Guidelines
  • And more
Idea Lab

Visit this page for content related to user groups such as:
  • Joining a Group
  • Hosting a Meeting
  • List of Regional and Industry Groups
  • And more
User Groups

Visit this page for content related to:
  • Education
  • Advocate Suggestions
  • Case Studies
  • And more
Hero Hub

Visit this page for content related to Oracle Service Cloud:
  • Getting Started with Subscriptions
  • Video Tour of Oracle Cloud Apps
  • Data Sheets
  • And more
Service Cloud Help Center (Doc and Videos)

Visit this forum for content related to:
  • Integrating with Cloud Services
  • Accessing Advanced Knowledge
  • What's New
Field Service Help Center (Doc and Videos)

Visit this forum for content related to:
  • Oracle Cloud Overview
  • Introduction to Oracle Service Cloud
  • Introduction to Oracle Customer Experience Cloud
Getting Started Videos (Oracle University)

Marketing

Topliners

BlueKai Knowledge Base

DaaS Online Help

User Groups

Quick Links

Visit this site for content related to Cloud Portal such as:
  • Perform Administrative Tasks
  • Monitor Key Metrics
  • Manage Users and Roles
Cloud Portal

Visit this page to access a broad selection of Oracle Applications Cloud resources such as:
  • Documentation
  • Tutorials
  • Videos
  • And more
Release Documentation

Visit the Oracle Cloud Marketplace to:
  • Find apps developed by Oracle partners to extend your Oracle Cloud solutions
  • Identify top-rated Oracle partners to help with your Oracle Cloud implementation
  • And more
Cloud Marketplace

Visit the Oracle PartnerNetwork Solutions Catalog to search for qualified Oracle Cloud implementers by:
  • Cloud Service
  • Geographic Region
  • And more
Oracle Cloud Excellence Implementers

Visit this page for content related to:
  • Oracle Sales Cloud
  • Oracle Marketing Cloud
  • Oracle Commerce Cloud
  • And more
System Requirements

Visit this page for content related to Oracle Cloud Developer Support such as:
  • Documentation
  • Software Downloads
  • Discussion Forums
  • And more
Developer Support

Visit the User Groups page to:
  • Join a Group
  • Connect with other Customers
  • Find Regional and Industry Groups
  • And more
User Groups