Customer Experience

Get Involved. Join the Conversation.

Welcome Customer Experience Community Members!

We invite you to network and collaborate on real-life challenges and solutions with fellow members. Share best practices as you strive to deliver consistent, personalized customer experiences, and connect every customer engagement with your brand.

New to Customer Connect? Watch the Getting Started video series to learn how to best navigate community resources.


Engagement

Visit this portal to:
  • Create a Service Request
  • Access Support Tools
  • Search for Solutions
My Oracle Support (MOS)

Marketing

Topliners

BlueKai Knowledge Base

DaaS Online Help

User Groups

Commerce

Visit this page for documentation related to Oracle Commerce Cloud such as:
  • Understanding our Service
  • Preparing for store development
  • Learning about new features
Getting Started

Visit this portal to:
  • Create a Service Request
  • Access Support Tools
  • Search for Solutions
My Oracle Support (MOS)

Visit this page for documentation related to Oracle Commerce Cloud such as:
  • REST APIs
  • Videos
  • User Manuals
Help Center

Configure, Price, and Quote (CPQ)

Visit this page for documentation related to Oracle CPQ Cloud such as:
  • New Features
  • Customer Case Studies
  • REST APIs
Getting Started

Visit this portal to:
  • Create a Service Request
  • Access Support Tools
  • Search for Solutions
My Oracle Support (MOS)

Service



Visit this page for content related to:
  • How to Contribute to the Analytics Cookbook
  • Technique Videos
  • Report Recipies
  • And more
Analytics Cookbook

Visit this forum for content related to:
  • Recent Service Requests
  • New Support Answers
  • System Notifications
  • And more
Technical Support

Visit this page for content related to:
  • Documentation
  • Product Tutorials
  • Release Resources
  • And more
Documentation

Visit this page for content related to Oracle Service Cloud:
  • Getting Started with Subscriptions
  • Video Tour of Oracle Cloud Apps
  • Data Sheets
  • And more
Service Cloud Help Center (Doc and Videos)

Visit this forum for content related to:
  • Oracle Cloud Overview
  • Introduction to Oracle Service Cloud
  • Introduction to Oracle Customer Experience Cloud
Getting Started Videos (Oracle University)

Field Service

Field Service Technical Support

Field Service Documentation

Quick Links

Visit this site for content related to Cloud Portal such as:
  • Perform Administrative Tasks
  • Monitor Key Metrics
  • Manage Users and Roles
Cloud Portal

Visit this page to access a broad selection of Oracle Applications Cloud resources such as:
  • Documentation
  • Tutorials
  • Videos
  • And more
Release Documentation

Visit the Oracle Cloud Marketplace to:
  • Find apps developed by Oracle partners to extend your Oracle Cloud solutions
  • Identify top-rated Oracle partners to help with your Oracle Cloud implementation
  • And more
Cloud Marketplace

Visit the Oracle PartnerNetwork Solutions Catalog to search for qualified Oracle Cloud implementers by:
  • Cloud Service
  • Geographic Region
  • And more
Oracle Cloud Excellence Implementers

Visit this page for content related to:
  • Oracle Sales Cloud
  • Oracle Marketing Cloud
  • Oracle Commerce Cloud
  • And more
System Requirements

Visit this page for content related to Oracle Cloud Developer Support such as:
  • Documentation
  • Software Downloads
  • Discussion Forums
  • And more
Developer Support

Visit the User Groups page to:
  • Join a Group
  • Connect with other Customers
  • Find Regional and Industry Groups
  • And more
User Groups