B2C Service

Overview of Discussion Forums

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Welcome to the B2C Service Discussion Forums!

These forums are intended for Oracle B2C Service Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices. Please note the forums are not an official Oracle Service Cloud support channel, and users' comments are not vetted for accuracy.

Search for or scan threads for topics of interest, or create your own. Learn how to ask a good question that gets answered. New to Customer Connect? Visit the Getting Started page to learn how to best leverage community resources.


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Agent Desktop3967134004:22 AM
Communication Channels9113061November 27, 2019
Customer Portal473517427December 5, 2019
Desktop and UI Extensibility8012826December 4, 2019
Integrations and APIs for Service26599956December 6, 2019
Knowledge Management7852361November 29, 2019
Policy Automation for B2C Service227658December 4, 2019
Reporting and Analytics for Service34691116110:39 AM
Surveys and Outreach8172346December 4, 2019
System Admin and Configuration231857November 27, 2019
General Functional Discussions for Service14754704December 5, 2019
General Technical Discussions for Service761230310:39 AM

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