B2C Service

Overview of Discussion Forums

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Welcome to the B2C Service Discussion Forums!

These forums are intended for Oracle B2C Service Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices. Please note the forums are not an official Oracle Service Cloud support channel, and users' comments are not vetted for accuracy.

Search for or scan threads for topics of interest, or create your own. Learn how to ask a good question that gets answered. New to Customer Connect? Visit the Getting Started page to learn how to best leverage community resources.


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Agent Desktop39551337412:39 AM
Communication Channels9103056Yesterday
Customer Portal471917379November 12, 2019
Desktop and UI Extensibility7972819November 11, 2019
Integrations and APIs for Service264799021:11 PM
Knowledge Management7832354November 1, 2019
Policy Automation for B2C Service22564912:42 AM
Reporting and Analytics for Service3463111299:14 AM
Surveys and Outreach8152335Yesterday
System Admin and Configuration229852November 12, 2019
General Functional Discussions for Service14724698Yesterday
General Technical Discussions for Service75822952:09 AM

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