B2C Service

Overview of Discussion Forums

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Welcome to the B2C Service Discussion Forums!

These forums are intended for Oracle B2C Service Cloud customers and partners to network and collaborate on real-life challenges, solutions and best practices. Please note the forums are not an official Oracle Service Cloud support channel, and users' comments are not vetted for accuracy.

Search for or scan threads for topics of interest, or create your own. Learn how to ask a good question that gets answered. New to Customer Connect? Visit the Getting Started page to learn how to best leverage community resources.


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Agent Desktop391913236Yesterday
Communication Channels9063044Yesterday
Customer Portal468417275Yesterday
Desktop and UI Extensibility7902804September 12, 2019
Integrations and APIs for Service26249852September 19, 2019
Knowledge Management7722332September 18, 2019
Policy Automation for B2C Service214633September 19, 2019
Reporting and Analytics for Service343211003Yesterday
Surveys and Outreach8092325September 12, 2019
System Admin and Configuration217813Yesterday
General Functional Discussions for Service14484621Yesterday
General Technical Discussions for Service7482271September 16, 2019

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