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  • kate James
    Standard textsAnswered13
    Topic posted June 6, 2019 by kate JamesGreen Ribbon: 100+ Points in System Admin and Configuration public
    Title:
    Standard texts
    Summary:
    Standard texts and Conditional Statements
    Content:

    Hi, 

    I have a new requirement to display the customer's preferred name if it is not empty, but if Null the first name should be displayed

    I am wondering if there is a way to check the preferred name in standard text?

    Currently we use a variable to get user name from the object

    Hi $contacts.name.first,

    What I want

    Hi if($contacts.c$preferredname is NULL)

    I think it might not be doable in Standard text but templates

    Kind regards,

    Kathy

    Version:
    19A
  • Marissa Gonzales
    Transactional Survey - One Survey Per IncidentAnswered5
    Topic posted June 7, 2019 by Marissa GonzalesRed Ribbon: 250+ Points in Surveys and Outreach public
    Title:
    Transactional Survey - One Survey Per Incident
    Summary:
    Limit Transactional Survey
    Content:

    We are implementing surveys.  One customer can generate up to 10 incidents a week. For each incident we want to send a survey link so that we can rate the Agent who assisted during that transaction.

    Question.  How do we set the survey to only be taken ONE time per incidnet (or per Transaction)?

    When I set Expiration Max Response option to limit ONE.. then only One person could take the survey and all other links were already expired.  Of course this was a test survey.. so if someone could confirm for me that would be great.

     

  • Sylvia S
    Configure OAuth Settings Error in SRM acceleratorAnswered4
    Topic last edited May 21, 2019 by Sylvia SBronze Medal: 1,250+ Points in Agent Desktop public
    Title:
    Configure OAuth Settings Error in SRM accelerator
    Summary:
    Error when redirected to the browser
    Content:

    Hi Guys,

    I have configured the accelerator following the steps in: https://download.oracle.com/otndocs/SRMAccelerator/topicrefs/t_configure_oauth.html document. On the last step, when i log in, i can see the error message but on clicking "Yes", i get an error on the browser. On internet explorer it is a blank page, on chrome it shows error 500(see attached). When i prepend "www", it shows ERR_CONNECTION_REFUSED. Has anyone experienced this? I have done the following but none has helped:

    -Cleared browser's cache and cookies
    -Flushed dns
    -Disabled firewall and proxy

     

    Any input is appreciated.

    Regards,

    Sylvia

    Image:
    Document:
  • Julie F
    Getting workspace to update after new fields added to objectAnswered3
    Topic posted June 6, 2019 by Julie FRed Ribbon: 250+ Points in Agent Desktop public
    Title:
    Getting workspace to update after new fields added to object
    Summary:
    Workspace created before additional fields added to object doesn't show them for insertion
    Content:

    I have workspaces created for custom obejects.

    The objects have since then had field changes - some added, some removed. The new fields don't show on insert field.

    How do I refresh the workspace so that it sees the database changes? I would prefer not to have to rebuild it from scratch as there are 200 fields.

  • Niven
    Enable/Disable MOD_COBROWSE_PREMIUM_ENABLEDAnswered2
    Topic posted January 25, 2018 by Niven Bronze Medal: 1,250+ Points in Communication Channels public
    Title:
    Enable/Disable MOD_COBROWSE_PREMIUM_ENABLED
    Content:

    Greetings

    We have Co-Browse available in our site.

    How can I enable or disable MOD_COBROWSE_PREMIUM_ENABLED and/or MOD_COBROWSE_ENABLED if it is not available in Configuration Settings?

    Version:
    Service Cloud
  • Sergio Andres Barreto Valderrama
    How to add a text in customer portal in a of Navigation Tab...Answered18
    Topic posted June 4, 2019 by Sergio Andres Barreto ValderramaRed Ribbon: 250+ Points in Customer Portal public
    Title:
    How to add a text in customer portal in a of Navigation Tab ?
    Summary:
    Add text in customer portal
    Content:

    How can I change the text found at the end of the "contact us" page for new text?

    I attach the image.


    I appreciate any help!

    Version:
    19A
    Image:
  • kerry walker
    Unique values in a reportAnswered14
    Topic posted June 5, 2019 by kerry walkerGold Medal: 3,500+ Points in Reporting and Analytics for Service public
    Title:
    Unique values in a report
    Summary:
    Unique values in a report
    Content:

    Good afternoon, 

    Our business users have a report that is duplicating Answer IDs.  We'd like to display only the unique Answer IDs.  Is there a simple way to do this?  I tried using the Distinct() function in the Answer ID column but to no avail.  Thanks in advance!!


    -Kerry

     

    Version:
    19A
  • Mike
    PHP ErrorAnswered5
    Topic posted June 4, 2019 by MikeBronze Medal: 1,250+ Points in General Technical Discussions for Service public
    Title:
    PHP Error
    Summary:
    unexpected 'public' T_PUBLIC
    Content:

    Not sure why I am getting syntax error, unexpected 'public' T_PUBLIC error here ? 

     

     public static function validate ($action, $object)
        {
            $pass = true;
    if (RNCPM\ActionUpdate == $action)
    {
    if ($object->ID  == $incIdOne && $object->CustomFields->c->ooo_flag != 1 )
    {
    $pass = false;
    }
    if ($object->ID == $incIdTwo && $object->CustomFields->c->ooo_flag != 0)
    {
    $pass = false;
    }
     
    }
            return ( $pass );
        }
    Version:
    18A
  • Bhagwan Singh Mer
    EGW_SAVE_EMAIL_HEADERS QuestionAnswered2
    Topic posted August 5, 2013 by Bhagwan Singh MerBlack Diamond: 60,000+ Points in Agent Desktop public
    Title:
    EGW_SAVE_EMAIL_HEADERS Question
    Content:

    When we enable the EGW_SAVE_EMAIL_HEADERS setting, does this data gets stored in incident thread automatically? I know that an agent can copy and paste it from the envelope icon in incident WS but that would be a manual step

    I have a requirement where user wants to classify email incidents by: To, From.So, I was thinking of developing a view. It could be possible through some customization but any suggestion on how to achieve it using OOTB approach

     

  • Nigel Oliver
    "class not found" when trying ti use...Answered2
    Topic posted June 3, 2019 by Nigel OliverBronze Medal: 1,250+ Points, tagged Connect PHP, Custom Process Models - CPMs in Integrations and APIs for Service public
    Title:
    "class not found" when trying ti use IncidentResponse
    Summary:
    Receving an erro when trying to use class IncidentResponse
    Content:

    Hi All

    I'm trying to create a custom PHP script that updates an incident with a response and sends it out to the customer,  I'm using the example code from the documentation for 18B but when I test the code a I get error "Class 'RightNow\Connect\v1_3\IncidentResponse' not found".

    Here is the code below, am I doing something wrong ?

    Thanks!

    Nigel

    Version:
    18B
    Code Snippet: