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  • SJ
    Error while trying to access the Chat REST APIAnswered45.0
    Topic posted February 13, 2019 by SJ Bronze Medal: 1,250+ Points, tagged Chat in Communication Channels public
    Title:
    Error while trying to access the Chat REST API
    Summary:
    OSC-CREST-00006 while trying to access establishSessions
    Content:

    Hello,

    I am trying to create a Chat REST Client based on the documentation .However, I am getting a 400 Bad Request Error.

    Here is my request {slightly modified from the example}

    POST /services/rest/crossChannelServices/latest/establishSessions HTTP/1.1

    {
     "sessionInformation": {
     "emailAddress" : "john.smith@vision.com",
     "firstName": "John",
     "lastName": "Smith",
     "question": "Blah",
     "auxiliaryData": { "BROWSER" : "Firefox" }
     }
    }

    Here is the response :-

    {
        "type": "https://<sitename>.custhelp.com/services/rest/crossChannelServices/exceptions/OSC-CREST-00006",
        "title": "An attempt to write a resource failed",
        "status": 400,
        "detail": "A problem setting a property was encountered: not an object; EstablishSession.SessionInformation",
        "instance": "https://<sitename>.custhelp.com/services/rest/crossChannelServices/latest/establishSessions",
        "o:errorCode": "OSC-CREST-00006"
    }

    I have tried this across multiple 18D sites. 

    Do I need to enable any specific (or hidden) configuration settings to access Chat REST API? 

    Thanks,

    Version:
    18D
  • David Radtke
    Agent List in Drop Down - Alphabetical?Answered2
    Topic posted February 14, 2019 by David RadtkeRed Ribbon: 250+ Points in Agent Desktop public
    Title:
    Agent List in Drop Down - Alphabetical?
    Summary:
    Can the drop down order be changed?
    Content:

    When an incident is assigned to an agent, what drives the order that the names appear in the drop down list?

    Most other drop downs i can control the order with how they are entered in the system.  (Products, queues, etc.)   But the agents seem to be a little different.

    We do have our agents organized by groups, but i don't see any way to control the order of them in the drop down windows. 

    Am I missing something?

    -Dave

     

  • Sathya Rajendran
    NoFieldsAnswered2
    Topic posted February 14, 2019 by Sathya RajendranSilver Medal: 2,000+ Points, tagged REST in Integrations and APIs for Service public
    Title:
    REST API: run query wih LIKE
    Content:

    Hello All,

    I am facing a problem with ROQL query with LIKE operator executing by REST api, Can anyone help me. how to run ?

    For me it always return 403 if i add LIKE in my query.

    select id from Incident where primarycontact.parentcontact.id=653 AND (CustomFields.c.brand.name is null And interface.name like 'test%')

     

  • Joshua Meister
    Is it possible to search for reports by alerts?Answered2
    Topic posted February 13, 2019 by Joshua Meister in Reporting and Analytics for Service public
    Title:
    Is it possible to search for reports by alerts?
    Summary:
    Is it possible to search for reports by alert title, subject, or recipient using the Report Management tool or something similar?
    Content:

    Hello,

    I am currently trying to find one of our reports using the Report Management tool. Someone who received an alert report has asked me to edit that report and forwarded me the email that had that alert, so that email is all I have to go off of currently. I have searched using the Report Management tool by both recipients and subject, but am returning no results.

    To test the Report Management tool myself, I found another alert (see screenshot Login Duration Schedule) and entered the subject into the Subject Text field in the Report Management tool (see screenshot Report Management) and returned no results. I also searched using the recipient in the Alert section, but was also returned no results. From this, my assumption is that the Report Management tool only searches using schedules, rather than alerts as well. 

    Is there a way to search for a report, either through a custom report or through Report Management, using information (subject, recipients, etc.) from an alert?

    Version:
    18C
    Document:
  • jraynor
    CURL Certificates in a CPMAnswered75.0
    Topic posted February 11, 2019 by jraynor Silver Medal: 2,000+ Points, tagged Connect PHP, Custom Process Models - CPMs in Integrations and APIs for Service public
    Title:
    CURL Certificates in a CPM
    Summary:
    Need help with a curl error due to lack of certificates in CPM
    Content:

    I have created an asynchronous CPM that uses cURL to call a json web API we have outside of Oracle. The web API is actually hosted as an Azure API, and I am able to successfully reach the API, and get a valid response in Postman with no custom certificates. When I insert the cURL part of the code into the CPM. I get the following error. 

    ---------------------------------------------------
    error setting certificate verify locations:
    CAfile: /etc/pki/tls/certs/ca-bundle.crt
    CApath:none
    ---------------------------------------------------

    Has anyone come across how to resolve this? I do not wish to disable verify peer.

     

  • Chris Flynn
    Add In Development, error when loading external dllAnswered4
    Topic posted February 13, 2019 by Chris FlynnGreen Ribbon: 100+ Points in Agent Desktop public
    Title:
    Add In Development, error when loading external dll
    Content:

    Hi

     

    I have an Add In, that I am developing in Visual Studio. This Add In has a reference to an external dll that we've developed internally. 

    In VIsual Studio, IntelleSense seems to understand the Add In, the help-text appears correctly as I reference the namepace, class and methods within the Add In. However when I run the Add In in Debug mode, I am getting the attached error in RightNow.

    Any ideas what this issue could be?

    Thanks

    Chris

    Image:
  • Daniel Balshaw
    Email SR Auto-responseAnswered2
    Topic last edited February 13, 2019 by Jessica BradleyGold Crown: 30,000+ Points in Communication Channels public
    Title:
    Email SR Auto-response
    Summary:
    Wrong email being sent
    Content:

    Hello,

    I've created a new system response email for when an employees email in an SR (using HR Help Desk), the response email works fine but for some reason the system default one also gets embedded to the bottom of the email!

    Any ideas? I've added a set of screenshots with the setup.

    Thanks

    Dan

    ADMIN Note: This question was meant for Engagement Cloud forum, instead of Service Cloud.

    Document:
  • Rajesh Ashok Kumar
    How to assign the incident to someone based on a logicAnswered75.0
    Topic posted January 31, 2019 by Rajesh Ashok KumarGreen Ribbon: 100+ Points, tagged Service Console in Agent Desktop public
    Title:
    How to assign the incident to someone based on a logic
    Summary:
    How to assign the incident to someone based on a logic
    Content:

    I got to assign the incident to someone based on a logic. The logic is complex that it cannot be done through Rules.

    In code, how to assign a incident to some one whenever a new incident is created ? Is this possible through addins ?

    Incident may also be created via Customer Portal. Is it possible to capture this event ?

     

  • Mohana Gopal Selvam
    Area of InterestAnswered8
    Topic posted October 2, 2018 by Mohana Gopal SelvamSilver Trophy: 7,500+ Points in General Functional Discussions for Service public
    Title:
    Area of Interest
    Summary:
    How to edit Area of Interest
    Content:

    Hi Forum Admin,

    How to edit the 'Area of interest' in my profile?

    Thanks,

    Mohan

  • Thibaud Blondin
    Mobile templates for surveyAnswered65.0
    Topic posted February 1, 2019 by Thibaud BlondinRed Ribbon: 250+ Points in Surveys and Outreach public
    Title:
    Mobile templates for survey
    Summary:
    Is their a way to customize or deactivate the standard mobile template
    Content:

    Hello everyone,

    In the standard solution we have the possibility to create a template for surveys, it's really great for desktop use but on mobile the template is not used, instead a standard mobile template is used.

    This mobile template is a bit out of date, and we would like to customize it or to use one responsive template for desktops and mobile. The only workaround is to inject HTML/CSS directly in the survey with a conditional section.

    This renders well, but it's not really maintainable or reusable for customers as you don't have access to the class names, you must override existing CSS and debug only on mobile with a remote debug...

    Does anyone know a way to customize this standard mobile template or to deactivate it?

    Thanks in advance for your help